L2 Production Support Analyst

  • Nashville, TN
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
$40,000 - $50,000
Full Time
Able to Provide Sponsorship

Skills

UNIX/Linux
Oracle PL/SQL
Shell Scripting
Autosys
Batch Monitoring
ITIL
Incident Management
Problem Management
Change Management
Request Management
Splunk
AppDynamics
Java
Informatica
DevOps
Agile
Cloud Environments
Production Support
Root Cause Analysis
Communication Skills
Troubleshooting
Shift-based Support
On-call Support

Job Details

Job Title: L2 Production Support Analyst
Location: Nashville, TN or Raleigh, NC (Onsite)
Employment Type: Contract (W2 Only)
Number of Positions: 10 to 15
Open to: OPT/CPT candidates with valid work authorization and genuine experience

Job Description:
Sansartec is seeking multiple mid-level L2 Production Support Analysts to join our client s team in the Banking/Finance domain. Ideal candidates will have 4+ years of real, hands-on experience in application support, excellent troubleshooting skills, and a strong foundation in Unix/Linux, Oracle PL/SQL, and Shell scripting.

Responsibilities:

  • Provide L2 production support for critical financial applications

  • Perform incident, problem, change, and request management (ITIL framework)

  • Troubleshoot issues in real-time and coordinate with development and infrastructure teams

  • Create documentation and perform root cause analysis

  • Participate in on-call rotations and shift-based support coverage

Required Skills:

  • Strong experience with UNIX/Linux, Oracle PL/SQL, Shell Scripting

  • Familiarity with Autosys or other batch scheduling tools

  • Good understanding of ITIL processes (certification is a plus)

  • Excellent communication and problem-solving skills

  • Willing to work in rotational shifts

Nice to Have:

  • Experience with Splunk, AppDynamics, or other observability tools

  • Exposure to Java, Informatica, or DevOps tools

  • Understanding of Agile and cloud environments

Qualifications:

  • Bachelor s degree in Computer Science, IT, or related field

  • 3+ years of hands-on production support experience

  • ITIL certification preferred

Contact Information:
Send your resume to:

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