Overview
On Site
USD 45.00 per hour
Full Time
Skills
Product support
Failure analysis
Health care administration
Data mining
Problem solving
IT service management
Mechanical engineering
Customer relationship management
Network
Specification
Repair
Recovery
Mentorship
Management
Oracle Application Express
SAP BASIS
Law
Innovation
Collaboration
Training
Recruiting
Job Details
Job#: 2023615
Job Description:
(Hybrid Remote / VA Beach) - Maritime Product-Repair Support Engineer - ** $45.00 / Hourly Rate **
Apex Systems has an Immediate Need for a (Hybrid Remote) Maritime Product-Repair Support Engineer in the Virginia Beach / Hampton Roads, Virginia Area !! This will be a Short Term, Estimated "3 Month Contract" opportunity ending 7/31/2024; supporting one of our Largest Commercial / Maritime Clients across the Untied States. Please see below for Complete Details.
** APPLY HERE ** By Emailing your Resume to -
- Job Title: Maritime Product-Repair Support Engineer
- Location: Hybrid Remote / Virginia Beach, VA
- Contract Layout: Est. "3 Month Contract"
- Contract Pay: $45.00 / Hourly Rate
*** REQUIREMENTS ***
Responsibilities
Job Description To serve as the first point of contact for dealer technical communicators requiring assistance with product problem health management
The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality
The initial triage on product health events (includes the receiving and recording of Incident Records event information for future reference and for CPI data mining Investigates documented information Manages dealer inquiry to closure The DSE-2 is also has additional job responsibilities such as password support, mentoring of DSE-1s, and other DSN related job functions
The DSE-2 is expected to handle these additional responsibilities while maintaining a proficiency in handling Service Request
The DSE-2 receives SR from dealer inquires related to product health issues
They will manage the SR to resolution with the duties to include:
Ensuring that relevant details of the SR are documented, (i.e
S/N, dealer details, product problem description, escalation, resolution) Investigating SR and document into DSN system (i.e
CPI Event Logger, SISWeb, TMI, and Rastar)
Assigning priority to Service Request Escalating the inquiry when needed to subject matter experts Facilitates problem resolution between Dealer and internal personnel Reopening and/or reviewing issues with dealers as appropriate Adherence to DSN Best Practices (Guidelines) Basic
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
(Hybrid Remote / VA Beach) - Maritime Product-Repair Support Engineer - ** $45.00 / Hourly Rate **
Apex Systems has an Immediate Need for a (Hybrid Remote) Maritime Product-Repair Support Engineer in the Virginia Beach / Hampton Roads, Virginia Area !! This will be a Short Term, Estimated "3 Month Contract" opportunity ending 7/31/2024; supporting one of our Largest Commercial / Maritime Clients across the Untied States. Please see below for Complete Details.
** APPLY HERE ** By Emailing your Resume to -
- Job Title: Maritime Product-Repair Support Engineer
- Location: Hybrid Remote / Virginia Beach, VA
- Contract Layout: Est. "3 Month Contract"
- Contract Pay: $45.00 / Hourly Rate
*** REQUIREMENTS ***
- 3 Years of Ship / Boat / Maritime Product Line Support
- Strong mechanical and/or technology aptitude Strong knowledge of key product support systems and CRM tools (SIS Web, TMI, HVC, EPSS, SIMSi) Strong written and oral skills Strong interpersonal skills with the ability to influence and motivate others Strong understanding of Dealer product support network Good understanding of applied failure analysis Ability to read and understand technical prints and engineering specifications
Responsibilities
Job Description To serve as the first point of contact for dealer technical communicators requiring assistance with product problem health management
The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality
The initial triage on product health events (includes the receiving and recording of Incident Records event information for future reference and for CPI data mining Investigates documented information Manages dealer inquiry to closure The DSE-2 is also has additional job responsibilities such as password support, mentoring of DSE-1s, and other DSN related job functions
The DSE-2 is expected to handle these additional responsibilities while maintaining a proficiency in handling Service Request
The DSE-2 receives SR from dealer inquires related to product health issues
They will manage the SR to resolution with the duties to include:
Ensuring that relevant details of the SR are documented, (i.e
S/N, dealer details, product problem description, escalation, resolution) Investigating SR and document into DSN system (i.e
CPI Event Logger, SISWeb, TMI, and Rastar)
Assigning priority to Service Request Escalating the inquiry when needed to subject matter experts Facilitates problem resolution between Dealer and internal personnel Reopening and/or reviewing issues with dealers as appropriate Adherence to DSN Best Practices (Guidelines) Basic
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.