Overview
On Site
Full Time
Skills
IT Outsourcing
Screening
Project Management
Preventive Maintenance
Performance Management
SAP BASIS
FOCUS
Collaboration
Training
Reporting
Sales
Merchandising
Provisioning
Technical Support
Brand
Leadership
Application Support
iPhone
Videoconferencing
Problem Solving
Conflict Resolution
Communication
Management
Documentation
Law
Point Of Sale
Payment Systems
IOS Development
Job Details
IT Support Specialist (ITO - Outcome Based)
Location: New York, NY 10022
Duration: 6 Months+
NSITJP00011817
Interview Process: Technical Screening and then an In Person with Client
Schedule/Working Hours: Sunday, Monday, Tuesday, and Thursday 10 AM - 8 PM, 10 hour shift
Dress Code: Black or dark colored suit, Black Shoes, Black Shirt
Job Description:
This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis
We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively. The ideal candidate will have a strong background in managing application-related tasks and a basic understanding of infrastructure principles to support payment hubs, CRES, and other operational components.
Key Responsibilities:
Application Support:
Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
Collaborate closely with internal teams and external partners for training, support, and software releases.
Monitor and report on order monitoring, sales, and support selling events.
Act as a champion for Cegid, ensuring effective utilization and support.
Administer Teams Merchandising application, Waitwhile application, and traffic count.
Assist in the escalation process for application provisioning and access for new staff.
Infrastructure Support:
Manage payment hubs, payment devices, iPhones, and their deployment.
Coordinate with regional IT teams for equipment replacement and new IT deployments.
Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
Oversee digital screens, wayfinding, digital artwork
VLM Support:
Ensure incidents and problems are managed promptly.
Manage enhancement requests and escalations between store and vendor for VLM.
Other Responsibilities:
Coordinate additional support during peak periods and events.
Provide IT support for brand exhibitions and manage related documentation.
Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.
Qualifications:
7+ years of similar experience
Proven experience in application support and infrastructure management.
Strong understanding of Cegid and other relevant POS applications.
Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
Excellent problem-solving and communication skills.
Ability to work collaboratively with cross-functional teams and external partners.
Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.
Client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Top 3 Skills needed
POS - Payment Systems - IOS
What We Would Like/Nice to Have - Contractor will be expected to maintain a very professional appearance and professional demeanor.
#TB_EN
Location: New York, NY 10022
Duration: 6 Months+
NSITJP00011817
Interview Process: Technical Screening and then an In Person with Client
Schedule/Working Hours: Sunday, Monday, Tuesday, and Thursday 10 AM - 8 PM, 10 hour shift
Dress Code: Black or dark colored suit, Black Shoes, Black Shirt
Job Description:
This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis
We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively. The ideal candidate will have a strong background in managing application-related tasks and a basic understanding of infrastructure principles to support payment hubs, CRES, and other operational components.
Key Responsibilities:
Application Support:
Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
Collaborate closely with internal teams and external partners for training, support, and software releases.
Monitor and report on order monitoring, sales, and support selling events.
Act as a champion for Cegid, ensuring effective utilization and support.
Administer Teams Merchandising application, Waitwhile application, and traffic count.
Assist in the escalation process for application provisioning and access for new staff.
Infrastructure Support:
Manage payment hubs, payment devices, iPhones, and their deployment.
Coordinate with regional IT teams for equipment replacement and new IT deployments.
Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
Oversee digital screens, wayfinding, digital artwork
VLM Support:
Ensure incidents and problems are managed promptly.
Manage enhancement requests and escalations between store and vendor for VLM.
Other Responsibilities:
Coordinate additional support during peak periods and events.
Provide IT support for brand exhibitions and manage related documentation.
Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.
Qualifications:
7+ years of similar experience
Proven experience in application support and infrastructure management.
Strong understanding of Cegid and other relevant POS applications.
Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
Excellent problem-solving and communication skills.
Ability to work collaboratively with cross-functional teams and external partners.
Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.
Client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Top 3 Skills needed
POS - Payment Systems - IOS
What We Would Like/Nice to Have - Contractor will be expected to maintain a very professional appearance and professional demeanor.
#TB_EN
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.