Project Manager (IT Support Technician)

Manages and maintains complex information technology systems such as network infrastructure,
firewalls, wired and wireless networks, data, Web and SQL Servers, Office 365 platform, SQL
Databases, Commercial Databases, hardware and software, network backup solutions and strategies,
email filtering technology, active directory, group policies, file permissions, enterprise anti-virus
solutions, equipment and infrastructure through disparate interfaces. Monitors network and
equipment performance, security, and capacity.
Monitors network equipment performance, security, and capacity.
Provides direction to the agency on the most strategic uses of technology to support agency activities
and provides technical direction to the agency in the selection, installation, and application of
computer hardware and software, and in the design of voice and data networks.
Manages and administers the Information Technology budget, the CIO IT plan, and agency IT
procurement
Develops, implements, and administers policies to ensure the integrity, confidentiality, and
availability of a department s data resources and automated system components. This is
accomplished by implementing and maintaining a reliable data backup solution and implementing
sound security procedures to protect network resources and data.
Serves as system administrator of the Gateway Galaxy POS system, assuring the software and
hardware are updated and functioning properly, and the SQL database is securely maintained and
backed up.
Acts as Policy Champion for the State Division of Information Technology and Cyberforce Security.
Other Duties as assigned

Required Skills
2 years Audio Visual Experience
2 years of IT Network experience
2 years of help desk experience, including Tier I and Tier 2 support for resolving break/fix issues
timely/effectively
2 years of maintaining/managing access to network resources, users, accounts, and peripheral devices
2 years of experience ensuring continuity of IT operations while providing stable support, while SCSM
evaluates longer-term strategy and technical needs
Preferred Skills
Experience in project management or leading projects