Billing Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Billing Analyst in Coral Gables, FL.

Summary:
We are seeking a professional and reliable Billing Analyst to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

Key Responsibilities:
Customer Service & Escalations:
* Handle complex and escalated customer inquiries with professionalism and empathy
* Respond to customers via phone and email with clarity and respect
* Document all interactions accurately and promptly in the appropriate systems
* Maintain a high level of professionalism in both verbal and written communication

Collections & Arrears Management:
* Call customers regarding accounts in arrears and follow up until resolution
* Ensure customers are aware of their past-due balances and take appropriate action
* Return accounts after 90+ days of non-payment
* Send final-billed accounts to collections without delay
* Prioritize tasks to reduce write-offs and improve collections success

Process Improvement & Documentation:
* Actively document processes and share learnings with the team
* Ask questions to gain clarity, and record the answers for future reference
* Identify tools and information needed to succeed in the role and take initiative to obtain them
* Keep the manager informed of broken or unclear processes
* Follow all instructions carefully, and ask for clarification when needed

Performance Expectations:
* Avoid repeated mistakes by learning quickly and retaining feedback
* Maintain accurate documentation and avoid unnecessary repetition of issues
* Adhere to performance expectations, which will be reflected in reviews

REQUIREMENTS:
* Experience handling collections or working with past-due accounts
* Proficiency in Microsoft Excel
* Excellent verbal and written communication skills
* Strong customer service and conflict-resolution skills
* Strong organizational skills and attention to detail
* Self-motivated with a proactive attitude toward learning and improvement
* Ability to remain calm and professional during difficult interactions

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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