Service Desk Technician

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Job Details

Join a dynamic team as a Service Desk Technician, where you'll provide essential support and troubleshooting for end users in a hybrid work environment. This role offers an opportunity to enhance your technical skills while contributing to a collaborative and fast-paced setting.

Responsibilities

  • Respond to and manage incidents and service requests using BeyondTrust and Jira systems.
  • Diagnose and resolve hardware, software, and basic network issues for end-users.
  • Deliver remote support using company tools for desktop access.
  • Accurately log and prioritize tickets in the Jira system, ensuring timely follow-up and resolution.
  • Escalate complex issues to higher-level support teams as necessary.
  • Document solutions and procedures in the knowledge base to improve service delivery.
  • Assist with account provisioning, password resets, and access requests.
  • Participate in projects and ensure compliance with security policies.

Skills

  • Over four years of experience in technical support roles.
  • Strong analytical and problem-solving skills with a focus on troubleshooting.
  • Proficiency in supporting Windows 11 and Microsoft O365 environments.
  • Experience with hardware support, including Dell and Mac laptops.
  • Basic knowledge of network connectivity, TCP/IP, DHCP, and VPN troubleshooting.

Preferred Skills

  • Familiarity with Microsoft Active Directory and EntraID.
  • Experience with JIRA and Windows Server.
  • Knowledge of monitoring and remote management tools.
  • CompTIA A+ and Net+ certifications are a plus.

At Horizontal, we are committed to fostering an inclusive environment where diversity, equity, and inclusion are integral to our culture. We welcome applicants from all backgrounds to apply and join our team.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.


Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $11 - $30 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Horizontal Talent