Product Manager, Cancellation

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

This role reports to the Sr Director, Upgrade & Churn

Primary focus

As a Product Manager leading Cancellations on our Commerce team, this role holder will conceive, define, design, execute, test, and launch highly effective subscription cancellation experiences that are contextually relevant, useful and frictionless for users.

Key Responsibilities

• Develop and own high-value, consumer-centric digital features and products supporting Peacock's subscriber retention efforts.
• Use qualitative and quantitative data to define requirements.
• Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization.
• Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment.
• Balance inputs from business, design, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust.
• Champion and evangelize best practices. Collaborate on the planning and building of scalable and extensible tools and resources.
• Develop a roadmap of impact-generating digital products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities
• Prioritize features based on user data and strategic importance

Qualifications

Essential Skills & Attributes

• You are an experienced product owner with a proven track-record of end-to-end ownership and production of consumer-facing cancellation journeys.
• You use experimentation tools, technologies, established best practices, and your own experience-based methods.
• You can defend and vigorously pursue ideas based on analytical and qualitative insights and you listen to the voice of the consumer.
• You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success-or failure.
• You are a strong communicator, able to articulate your point-of-view, engage in fact-based discourse, collaborate, compromise, and bridge gaps across teams and stakeholders at every level.
• You are resourceful and you lean on yourself, able to bring the big ideas and deliver the practical daily output.
• You feel most at home in a fast-paced, iterative, and collaborative environment.
• You are fluid and adaptable-able to pivot and work on multiple tracks and bring clarity to ambiguous initiatives.
• You have a consumer-first approach to product design and development.
• You are passionate about understanding users, their lifecycle, and their behaviors
• You can look at data and see tactical, granular implications and big-picture insights
• You are a strategic thinker who is able to consider challenges from multiple perspectives
• You are a strong communicator, able to articulate your point-of-view, engage in fact-based discourse, collaborate, compromise, and bridge gaps
• You are scrappy-driven, resourceful, and the natural owner of both big ideas and practical daily output. You feel most at home in a fast-paced, collaborative environment
• You are a fast and eager learner willing to take on new challenges and explore ambiguous problems
• Strong communication skills, including the ability to quickly establish rapport with stakeholders and convey complex messages simply

Essential knowledge & experience

• Minimum 3 years managing the cancellation product lifecycle-incubating, building, delivering, and scaling digital products.
• Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices - tvOS, Fire TV, Roku, etc.
• Solid working experience in writing user stories, acceptance criteria and working with Technology teams to break down problems
• Fluency in defining problem statements, running design sessions with UX/Product Design, hypothesis-based design.
• Expertise in rapid deployment and experimentation-metrics, analytics, A/B testing, user testing, and market research.
• Experience working in an agile software development environment.
• Comfort with various product management tools such as Jira, Optimizely, Powerpoint, and Excel
• A deep understanding of the streaming market, its major players, trends, and challenges
• Experience with paid subscription products

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $165,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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