Software Engineer Technical Lead

Job Summary:

As a Technical Lead on the IT Platforms team, you will play a pivotal role in shaping the development, testing, & release processes for their platforms. The IT Platforms engineering team serves as the backbone for all development efforts within the main line of business.

Principal Duties:

• Technical Leadership: Provide leadership by developing & maintaining code, supporting B2B, B2C, & B2B2C customer-facing platforms.


• Innovation: Develop innovative solutions for new & existing customers & distribution channels.


• Collaboration: Work closely with technical leads, developers, QA, release engineers, architects, business analysts, project managers, technical account managers, & data & security/compliance analysts in a global & culturally diverse environment.


• Cross-Functional Engagement: Collaborate with engineering, business operations, product, & commercial teams to deliver key results, establish service standards, & continuously optimize service quality.


• Best Practices: Provide technical expertise to implement best practices within the IT Platforms engineering team.


• Team Coordination: Collaborate with DevOps, Infrastructure, Information Security, & technology compliance teams.


• Issue Resolution: Resolve complex platform issues related to security scans, performance tuning, payments, & insurance claims processing.


• Technical Expertise: Advanced hands-on expertise in analysis, coding, troubleshooting, bug fixes, feature enhancements, maintenance, & support.


• CI/CD Experience: Extensive experience with CI/CD systems & processes in a microservices AWS Cloud environment.


• Agile Methodology: Proficient in Agile Scrum methodology with experience in epic/story creation using Jira.


• Leadership Experience: Proven ability to lead a global team of over 50 internal & external Managed Service Providers.


• Collaboration Skills: Experience working with external channel partners, customers, & third-party technology vendors to ensure 24/7 support, escalation handling, troubleshooting, & triage.

Responsibilities:

Software Development - 70%

• Design, technical design, develop code & test software programs & application systems


• Contribute to sprint planning & daily scrum meetings to report status & address development gaps with offshore developers


• Remove blockers faced by developers & QA team


• Fix defects found in the production system

Leadership - 15%

• Directing the development team in the design, development, testing & deployment of applications


• Collaborate with the Architecture & Solution design team in documenting the technical design specifications for features, create epics, stories, ticket assignment to developers & QA, track & report status


• Mentoring junior team members & ensuring they adhere to software development standards, conduct code reviews & peer reviews of solutions & technical artifacts.


• Take accountability over triage & resolution of complex platform issues, performance/latency challenges.

Project Coordination & Support - 15%

• Align external partner deliverables & support with the internal team capacity, velocity & delivery ensuring predictable dates & support for live services


• Collaborate with internal project management team in conceptualizing & development of new software programs & applications


• Assist in the definition, development, & documentation of software's business requirements, objectives, deliverables, & specifications on a project-by-project basis in collaboration with internal users & departments


• Assist in defining software development project plans, including work breakdown structure, estimates, scoping, scheduling & implementation


• Analyze & assess existing business systems & procedures

Qualifications

• High School Diploma or Equivalent (GED) required, Bachelor's Degree in Computer Science, Information Systems or related field preferred


• 7-10 years in Software Engineering in a professional environment.


• Frameworks & Tech stack: Strong experience with J2EE, Spring Boot, IoC/DI, JPA, & Hibernate.


• API Development: Experience in developing RESTful & SOAP APIs within a microservices architecture on AWS Cloud.


• Databases: Proficient with MSSQL, MySQL/Aurora, & NoSQL/DynamoDB


• Cloud Services: Proficient in AWS services & infrastructure, including AWS SQS, CloudFormation, Terraform, SNS, Lambda, API Gateway/Portal, Route 53, EBS & Fargate,


• CI/CD & Version Control: Strong knowledge of CI/CD pipelines, branch management, release builds, Jenkins, & Bitbucket.


• Middleware & Messaging: Experience with JBoss 7.0 or Wildfly, JMS, HornetMQ, & RabbitMQ.


• JavaScript Frameworks: Experience with JavaScript frameworks such as React.js & ExtJS.


• Troubleshooting & QA Collaboration: H&s-on technical troubleshooting experience & collaboration with QA engineers to develop test cases & test plans.


• Agile Methodology: Experienced in applying Agile methodologies to the SDLC using Jira & Confluence.


• Design & Best Practices: Excellent underst&ing of design patterns, coding methods, & best practices.