Overview
On Site
$20 - $22 hr
Contract - W2
Contract - Independent
Contract - 5+ mo(s)
Skills
TROUBLESHOOT
TROUBLESHOOTING
TROUBLE SHOOT
ROUTER
SWITCHES
SERVICE NOW
SERVICE-NOW
SERVICENOW
BMC
Job Details
Payrate: $20.00 - $22.00/hr.
Summary:
The main function of a Service Desk Specialist is to provide technical assistance to computer system users. A typical technical service desk specialist is responsible for answering questions or resolving computer problems for clients in person.
Responsibilities:
Requirements:
Qualifications:
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $22.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Summary:
The main function of a Service Desk Specialist is to provide technical assistance to computer system users. A typical technical service desk specialist is responsible for answering questions or resolving computer problems for clients in person.
Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Performs day-to-day activities required to monitor systems for events or alerts.
- Coordinates and manages the resolutions of events and alerts.
- Monitors and identifies problem areas and coordinates resolutions.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Requirements:
- Early analysis; contact POCs for confirmation of event.
- Troubleshoot affected CI - ping, log into router/switch to check logs and interface status
- Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., Telecommunication
- Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
- Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Take notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.
- As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
- Act as on-site troubleshooting and repair support for Exec Help and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
- Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
- Generate and distribute daily and weekly reports
Qualifications:
- Associate's degree in computer related field or equivalent training required
- 2-4 years experience required
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic Ability to work independently and manage one s time Knowledge of computer software, such as configuration management software.
- Desktop communications software, operating system software and internet directory services software
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $22.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.