Level II IT Support

We are seeking a POS Technical Support Specialist with strong troubleshooting skills and a passion for helping clients succeed with their technology. The ideal candidate will have 2-3 years of technical support experience (preferably with a software company), and hands-on knowledge of both hardware and software systems.

This role requires someone who can think critically, communicate clearly with clients, and resolve technical issues efficiently.

Key Responsibilities:

• Provide technical support for POS software and hardware (registers, kiosks, barcode scanners, printers, etc.).
• Troubleshoot and resolve software, hardware, and networking issues through phone, email, and remote sessions.
• Document reported issues, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with the development team on escalated software bugs or configuration issues.
• Guide customers through system installations, updates, and configuration changes.
• Maintain up-to-date knowledge of POS features, IT best practices, and system updates.
• Deliver excellent customer service and ensure timely resolution of support requests.

Required Qualifications:

• 2-3 years of experience in a technical support role.
• Solid understanding of IT troubleshooting fundamentals (Windows, networking basics, peripherals).
• Experience working with both software and hardware systems.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple support tickets simultaneously and prioritize effectively.

Preferred Qualifications:

• Experience providing support in a software company environment.
• Familiarity with POS systems or retail/hospitality technology.
• Basic understanding of databases, APIs, and software configurations.
• Experience with remote support tools and ticketing systems.

ARBA Retail Systems is a Point of Sales software company located in Lisle, IL. We have about 300 clients across the US and Canada. ARBA offers customized point of sales solutions including inventory management, online ordering, self-service kiosk, patient room service and Payroll Deductions, which allows employees to use their employee badges at a cafeteria or gift shop and the charges are deducted from their salary. About 80% of ARBAs client include healthcare facilities and the remainder and miscellaneous pet stores, convenience stores, corporate offices etc.

The dress code is business casual, more emphasis on casual.

The hours are 8:30am-5pm CST. We offer 10 PTO days, 7 paid holidays and no other health benefits. Must be vaccinated and be willing to work in our office. Work from home option is available 3 months after start date.