Overview
On Site
$40 - $42
Contract - W2
Contract - 6 Month(s)
Skills
Credit Card
Transaction
Clearing
Settlement
Dispute
Pre-Auth
Job Details
Job Description
- Addressing technical and functional issues raised by Partners, Account Executives, and other support teams.
- Engage with partners, service providers, and other support teams to facilitate the resolution of incidents and seek any help required.
- Independently handling business/tech queries on Authorization, Clearing & Settlement, Disputes, Dynamic Key Exchange & Networking interfaces by accessing various databases, knowledge articles & tools like Splunk, etc.
- Work closely with the 'Products' team to understand new services and features, providing valuable feedback. (e.g. DPAS, ProtectBuy (3D Secure)).
- Integrate with other ICS teams to support automation, report generation, and ad-hock batch monitoring activities.
- Manage both internal and external stakeholders, ensuring auditing and process compliance reporting are conducted effectively.
- Automation activities (MS Power Automate, Xls & python).
Skills Required
- In-depth understanding of Cards functionality like Auth Transaction Flow, Clearing, Settlement, Dispute, Chargeback life cycle, Pre-Auth, etc as well as ISO8583 standards.
- Understanding of card fraud processing.
- Good experience in working with production support teams and using the tools effectively.
- Strong Experience in Client management activities.
- Good knowledge of writing SQL Queries and UNIX Commands.
- Excellent coordination and communication skills.
- Should have good expertise in Excel, PowerPoint, and the basics of Data Visualization.
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