Level 2 Production Support Specialist

• We are seeking a highly skilled and motivated Level 2 Production Support Specialist to join our Payments Platform Support Team. This role focuses on providing specialized support for critical financial systems, including transaction authorization applications and payment platforms. The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET)
• 3+ years of experience in Level 2 Production Support or similar role
• Proficient in incident management, root cause analysis, and problem resolution
• Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience
• Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders

• Experience using monitoring and reporting tools to extract information and analyze logs
• Splunk
• SQL
• Java
• Data Warehouse

• Familiarity with several ticketing systems such as Remedy and ServiceNow
• Create and maintain detailed documentation of processes to improve team efficiency
• Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv
• Propose changes and enhancement to tools to reduce manual task
• Support the deployment of application updates, patches, and changes
• Shift Flexibility requiring weekend coverage

• Job Description:
• We are seeking a highly skilled and motivated Level 2 Production Support Specialist to join our Payments Platform Support Team. This role focuses on providing specialized support for critical financial systems, including transaction authorization applications and payment platforms. The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET)
• 3+ years of experience in Level 2 Production Support or similar role
• Proficient in incident management, root cause analysis, and problem resolution
• Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience
• Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders
• Experience using monitoring and reporting tools to extract information and analyze logs
• Splunk
• SQL
• Java
• Data Warehouse
• ESQ

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.