Technical Support Analyst II

TSAs are a part of our Client Onboarding team which focuses on delivering a smooth and easy starting experience to new clients. This role is both internal and external facing and responsible for integration, implementation, testing and training on our software within a 3rd party partnering software. You will be remotely assisting with all hardware and software provided as well as our solutions and services during and immediately following the implementation process. The TSA is expected to understand computer and network functions enough to be able to identify and resolve complications that arise during configuration and testing.

*Setup and configure integrated hardware

*Enter client processing account credentials into partner software

*Configure integration with partner software

*Test and confirm ability to perform all integrated features

*2-3 years of Implementations experience (or equivalent in technical support and client success)

*Ability to troubleshoot Windows and Apple based Operating Systems

*Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)

*Understand the concepts around load balanced servers and distributed computing

*Understand the concepts around Virtual Machines, how they are used and how setup varies when using a virtual machine

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.