/ Customer Support / Customer Operations Representative / Call centre / CSR / Entry Level

  • Plano, TX
  • Posted 1 day ago | Updated 1 day ago

Overview

Hybrid
$40,000 - $60,000
Full Time

Skills

Calling
Customer support
Customer Care
fresher

Job Details

Role: / Customer Care Representative

Location: Plan Time Job - Direct Hire

Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.

As a Customer Operations Representative, you'll go beyond just advocating for customers you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.

This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.