IT System Support

IT Systems Specialist | Century City Law Firm

Job Title: IT Systems Specialist
Location: Onsite - Century City, CA
Schedule: 8:30 AM - 5:30 PM (occasional off-hours support required)
Compensation: $45-$50/hour (approx. $90K-$105K annualized salary)

A boutique law firm in Century City is seeking an IT Systems Specialist to be their go-to technology resource. This role is onsite and supports around 60 end-users across the firm's office and remote staff.

You'll play a key role in ensuring smooth daily operations, onboarding staff, and guiding the firm through technology transitions. You will report directly to one of the firm's partners, with weekly one-on-one meetings and a chance to present updates monthly to the partners.

This position also involves collaboration with the firm's external Managed Services Provider (MSP) to handle escalations and larger infrastructure needs.

Responsibilities:

• Provide day-to-day technical support for attorneys and staff (hardware, software, printers, cloud-based systems)


• Manage user accounts in Microsoft Active Directory and support Microsoft Office 365 suite


• Support and help optimize iManage (document management system) - including setting up workspaces and training staff


• Guide the firm through technology upgrades and transitions (e.g., RingCentral Microsoft Teams)


• Onboard new employees, provide training, and serve as the primary contact for IT needs


• Coordinate with the firm's MSP and external vendors (Coyote, Mimecast, MSP's system for accounting)


• Support cloud environment, Citrix access, and firm-wide security practices


• Push forward IT projects, provide updates during meetings, and keep stakeholders accountable


• Occasional after-hours support (e.g., PDF or system access issues)

Qualifications:

• Prior IT support experience in a professional services environment (law firm experience is REQUIRED)


• Strong knowledge of Microsoft environments (Active Directory, O365, Teams)


• Experience with document management systems (iManage strongly preferred; training available)


• Knowledge of Citrix, Mimecast, and SharePoint is a plus


• Excellent communication skills-patient, professional, and able to train non-technical users


• Self-starter, able to work independently, and comfortable being the sole IT resource onsite

Why Join:

• Work directly with firm leadership in a visible, trusted role


• Weekly one-on-ones with a partner, plus monthly presentations to the partners


• Opportunity to shape and guide the firm's technology roadmap


• Collaborative culture with direct leadership engagement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.