Overview
On Site
USD 107,008.00 per year
Full Time
Skills
Technical Support
Break/Fix
Repair
Problem Solving
Conflict Resolution
Management
Training
Technical Writing
Communication
Presentations
Junos
Command-line Interface
Computer Hardware
Routing
Border Gateway Protocol
OSPF
ISIS
MPLS
VPLS
Data Link Layer
Virtual Private Network
QoS
Python
Scripting
Computer Networking
Artificial Intelligence
Twitter
LinkedIn
Facebook
Innovation
Network
Regulatory Compliance
Law
Juniper
Internet
Collaboration
Partnership
Security Management
Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of "break/fix", where the engineer's mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. Resident Consultants extend this role to include proactive design and implementation guidance as well as more advanced troubleshooting, repair, and communication skills.
Key Tasks:
Take ownership of customer issues, isolate Juniper product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution to the customer's satisfaction using a systematic problem-solving approach.
Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer's networks, issues, and solutions. Keep AS management informed of all sensitive issues.
In higher support levels, replicate customer environments and issues in lab and work closely with Juniper Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer.
Provide necessary support for high profile technical escalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities.
Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required and highlight any need for new training as the customer's networks evolve.
Work with other technical teams within Juniper regarding new products and feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups.
Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs). Develop a "Can-Do" attitude and suggest opportunities to improve the team's performance and increase the customer's satisfaction.
Typically requires 8-12 years of related experience.
Excellent engineering troubleshooting skills.
Strong communication and interpersonal skills
Strong presentation skills.
Preferred Location = Houston TX. Secondary - TX or Central Time Zone
Minimum Salary: $107,008.00
Maximum Salary:$153,824.00
The pay range for this position is expected to be between $107,008.00 and $153,824.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks ( or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world.
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We'd love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
Information for applicants about E-Verify / E-Verify Informacin en espaol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of "break/fix", where the engineer's mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. Resident Consultants extend this role to include proactive design and implementation guidance as well as more advanced troubleshooting, repair, and communication skills.
Key Tasks:
Take ownership of customer issues, isolate Juniper product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution to the customer's satisfaction using a systematic problem-solving approach.
Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer's networks, issues, and solutions. Keep AS management informed of all sensitive issues.
In higher support levels, replicate customer environments and issues in lab and work closely with Juniper Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer.
Provide necessary support for high profile technical escalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities.
Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required and highlight any need for new training as the customer's networks evolve.
Work with other technical teams within Juniper regarding new products and feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups.
Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs). Develop a "Can-Do" attitude and suggest opportunities to improve the team's performance and increase the customer's satisfaction.
Typically requires 8-12 years of related experience.
Excellent engineering troubleshooting skills.
Strong communication and interpersonal skills
Strong presentation skills.
- JUNOS CLI experience.
- Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products)
- Must have Experience with core routing BGP, OSPF, ISIS protocols.
- Must have Experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN and QoS.
- Experience with Python Scripting a plus
Preferred Location = Houston TX. Secondary - TX or Central Time Zone
Minimum Salary: $107,008.00
Maximum Salary:$153,824.00
The pay range for this position is expected to be between $107,008.00 and $153,824.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks ( or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world.
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We'd love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
Information for applicants about E-Verify / E-Verify Informacin en espaol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.