Desktop Support Technician II

RESPONSIBILITIES:
A client with Kforce is seeking a Desktop Support Technician II to join their team onsite in New York, NY 5x a week onsite.

Duties:
* Will range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers
* May also serve other IT department roles such as ensuring that all the computers in their company's network are backed up, safe and secure
* May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised
* May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards
* Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users
* Coordinate with vendors to resolve problems
* Add or replace memory, new keyboards, motherboards, and other components
* Set up and troubleshoot domains, user accounts and software accounts
* Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
* Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony Setup and maintain shared mailboxes/distribution lists in Exchange
* Communicate call trends and challenges in daily team meetings

REQUIREMENTS:
* Minimum of an Associate's degree in a Computer Technology or equivalent from two-year College or technical school
* Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA
* 3-5 years of Service Desk or Desktop Support experience for both PC and Mac required
* Keep Knowledge Base and process documentation up to date
* Working knowledge of collaboration tools such as Slack, Google Sheets
* Strong mobile support (Android, iOS, etc.) experience
* Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
* Familiarity with encryption and security tools and triaging within this environment Assist customers in gaining access to various systems and servers
* Familiarity supporting Mac OS X & Windows 7/10
* Familiarity with wired and Wi-Fi Networking with Windows Active Directory
* Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
* Familiarity with Video Conferencing support and communication technologies (i.e., Zoom)
* Good problem solving, diagnosis and troubleshooting skills
* Passionate about providing excellent customer service and follow-thru to completion
* Ability to troubleshoot software, hardware and connectivity issues remotely
* Ability to understand & articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
* Ability to take on small projects from start to finish
* Ability to work under pressure in a fast-paced environment is a must
* Ability to work independently and within a team

Preferred:
* Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
* Previous experience with Microsoft Office is preferred
* Familiarity with ticketing systems such as ServiceNow is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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