Remote-ServiceNow Enterprise Architect| Cloud Architecture, ITIL processes, Integration framework, data modelling, ServiceNow Certified CSA, ITIL Certification

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

ServiceNow Architect
Cloud Architecture
ITIL processes
Integration framework
Data modelling
Certification: ServiceNow Certified System Administrator (CSA)
ITIL Foundation Certification

Job Details

Role: ServiceNow Enterprise Architect

Locations: 100% Remote

Duration: 12+ Months Contract

Must Have: ServiceNow Architect, Cloud Architecture, ITIL processes, Integration framework, data modelling, ServiceNow Certified System Administrator (CSA), ITIL Foundation Certification

Experience:

  • 7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow.
  • Proven experience designing and deploying ServiceNow solutions in large-scale environments.
  • Strong background in cloud-centric architecture (Azure, AWS), integration frameworks (APIs, MuleSoft), and data modelling.

Skills:

  • Deep knowledge of ServiceNow platform capabilities and limitations.
  • Strong understanding of ITIL processes and enterprise service management.
  • Excellent communication and stakeholder engagement skills.
  • Ability to lead cross-functional teams and manage complex projects.

Preferred Attributes:

  • Experience in regulated industries (e.g., life sciences, finance).
  • Familiarity with AI integration and citizen development within ServiceNow.
  • Strategic mindset with a passion for innovation and digital transformation.

Education & Certifications:

  • Bachelor s degree in information technology, Computer Science, or related field.
  • ServiceNow Certified System Administrator (CSA) Required.
  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) Preferred.
  • ITIL Foundation Certification Required.
  • TOGAF or equivalent enterprise architecture certification Preferred.

Job Description:

  • The ServiceNow Enterprise Architect is responsible for designing, developing, and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices.
  • This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management, automation, and digital transformation initiatives.

Key Responsibilities:

Architecture & Strategy:

  • Define and maintain the enterprise architecture framework for ServiceNow implementations.
  • Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
  • Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.

Platform Design & Implementation:

  • Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
  • Oversee MID Server deployments and ensure secure, optimized communication between ServiceNow and external systems.
  • Guide upgrade cycles and implement new release functionalities to enhance platform performance.

Governance & Best Practices:

  • Host Design Authority meetings to review and approve technical solutions.
  • Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.

Stakeholder Collaboration:

  • Engage with business and IT leaders to translate strategic goals into technical solutions.
  • Lead workshops and educational sessions to promote platform adoption and innovation.
  • Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.

Shivam Kumar

Technical recruiter | Empower Professionals

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| Phone: x 336 | | Fax:

100 Franklin Square Drive Suite 104 | Somerset, NJ 08873

Certified NJ and NY Minority Business Enterprise (NMSDC)

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