Business Transformation Consultant

Role Overview:

The Senior Business Transformation Consultant is a key member of Clients Business Transformation & Strategy service line. The role reports to the Senior-Executive of Business Transformation Management. This role supports the successful delivery of business-led transformation engagements, providing strategic insights, capability analysis, and structured roadmaps that drive measurable business outcomes.

This consultant serves as a trusted advisor to business stakeholders, helping to bridge business strategy with technology execution using business architecture and organizational change management principles.   

Key Responsibilities

1. Business Architecture & Strategic Advisory

• Conduct business capability assessments, identifying gaps, inefficiencies, and areas for digital innovation.
• Create and apply business architecture models to align strategic objectives with operational and technology plans.
• Support the development of product visions, solution roadmaps
• Translate business goals and market trends into structured transformation plans, in collaboration with leadership.
• Develop and maintain key strategic artifacts, including:
• Business process diagrams (Swimlane – Visio)
• Functional analysis frameworks
• Solution ideation documents (SOP,JobAids)

2. Organizational Change Management (OCM)

• Support stakeholder engagement, readiness assessments, and change impact analysis as part of transformation engagements.
• Collaborate with clients to identify change champions, define training needs, and support communication strategies.
• Ensure business transformation recommendations are adoption-focused, combining structural and behavioral change planning.

3. Delivery Execution

• Contribute to the delivery of complex transformation projects, ensuring alignment with business goals and client expectations.
• Work with technical teams, including App Innovation and Data & AI, to ensure business needs are properly translated into technology solutions.
• Facilitate workshops and ideation sessions to gather requirements, validate solutions, and shape the future-state vision.
• Support the scoping of transformation initiatives into manageable backlogs, working with delivery leads and product owners.
• Participate in agile ceremonies (CAB) where needed to provide business context and track progress toward business objectives.

Qualifications & Experience

• 7+ years of experience in management consulting, business strategy, business architecture, or digital transformation.
• Proven ability to translate business strategy into executable roadmaps and capability models.
• Strong understanding of organizational change concepts, including stakeholder engagement, communications, and training.
• Experience in conducting discovery workshops, business analysis, and backlog creation.
• Exposure to agile delivery environments and cross-functional collaboration.
• Strong analytical, communication, and presentation skills; comfortable interfacing with business and technology stakeholders.
• Familiarity with business architecture tools such as ISO 22000:2018, ISO 9001:2015, FSPCA, FDA, CGMP, capability mapping tools, or enterprise modeling platforms is a plus.
• Collaborate on developing customized change management strategies and workplans for each client engagement.
• Execute comprehensive change management plans for 1-2 concurrent client engagements, covering organizational assessments, stakeholder engagement, communication, and training
• Experience working across industries or in a specific vertical (e.g., Food safety, healthcare, retail, energy) preferred.