Penn DnA Program Manager (Associate/Mid & Senior Level)

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: PennDnA Operations
• Location: Mostly remote: 1-2 times a month required to come in person to either Philadelphia or Lancaster, PA
• Hours: 8hr Days

- This position is posted at all levels (Associate/Mid/Senior)

Summary: Associate Program Manager

The Associate Program Manager is part of a team responsible for managing PennDnA's portfolio of projects and programs. This role coordinates activities across a variety of stakeholders to ensure requests are understood and dispositioned. The Associate Program Manager helps clarify the requests and routes them to appropriate teams for work. They clarify business needs and identify urgency. The Associate Program Manager coordinates upgrade and maintenance issues for system-wide applications such as the Epic EMR. The role requires effective communication, interpersonal, and organizational skills. Familiarity with the software development lifecycle and Scrum or other Agile software development methodologies is a plus.

Responsibilities:

• Portfolio Coordination: Analyze, assess, and disposition incoming requests and projects to appropriate work queues. Collaborate with the PennDnA teams to ensure delivery of expedited bugs and requests, such as break/fix and regulatory requests.
• Upgrade Coordination: Serve as the liaison between upgrade teams and the PennDnA teams. Identify work items and ensure timely delivery. Participate in multi-team upgrade meetings. Coordinate the activity of PennDnA teams
• Ticket System Management: Establish and maintain workflows around the ticketing environment. Educate PennDnA teams on the use of the ticketing system. Monitor usage and report metrics on tickets.
• Stakeholder Communication: Serve as first-line contact with Stakeholders on project and ticket updates. Escalate issues to the PennDnA teams. Review the status of received tickets. Inform stakeholders of progress.
• Collaboration: Work both independently and as part of a team. Maintain professional and collegial relationships.
• Continuous Improvement. Demonstrate a commitment to continuous learning and professional development. Help optimize the Program Management team's processes and workflows.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Summary: Program Manager DnA

The Program Manager is responsible for managing multiple projects and tasks throughout the development lifecycle within PennDnA's portfolio. This role coordinates activities to achieve strategic objectives, stakeholder needs, and effective delivery. The Program Manager develops the portfolio roadmap, sets goals, and prioritizes the backlog. They clarify business value and acceptance criteria for both internal clients and PennDnA teams. Strong leadership and conflict resolution skills are necessary. The Program Manager must possess a solid understanding of SDLC, specifically Scrum or other Agile software development methodologies.

Responsibilities:

• Portfolio Management: Prioritize and refine the PennDnA portfolio backlog in alignment with organizational and stakeholder goals. Use expertise to develop and maintain a clear portfolio roadmap for ongoing and future features and enhancements. Continually order backlog items based on knowledge, feedback, market changes, and stakeholder input. Collaborate with the PennDnA teams to ensure delivery of the highest value features.
• Stakeholder Collaboration: Serve as the liaison between stakeholders and the PennDnA teams, ensuring clear communication. Understand and anticipate stakeholder needs and expectations. Work with stakeholders to clearly define and refine user stories and requirements. Identify acceptance criteria. Incorporate feedback from stakeholders. Use expertise in data analysis to make strategic recommendations. Communicate updates back to stakeholders.
• Development Collaboration: Work closely with PennDnA teams to ensure alignment of portfolio goals and requirements. Draw on [domain] expertise to communicate the scope and value behind each user story. Facilitate discussions, decision-making, and conflict resolution. Collaborate with PennDnA teams to identify and address potential risks and remove impediments. Coordinate testing and validation efforts. Ensure consistent delivery of valuable increments.
• Project Execution: Align objectives, timelines, and resources to achieve desired outcomes. Proactively assess and address problems. If needed, recommend interventions to leaders. Continually inspect development progress, seeking feedback from stakeholders and end-users. Provide regular updates to senior management on portfolio progress, impediments, and risks.
• Team Culture: Foster a culture rooted in collaboration, continuous learning, and customer-centricity. Demonstrate Agile values and principles in all interactions. Mentor and guide team members in Agile practices, continuously seeking opportunities for improvement and growth.
• Collaboration: Collaborate with cross-functional teams to understand project requirements and develop solutions that meet organizational needs.
• Continuous Improvement: Demonstrate a commitment to continuous learning and professional development. Look for opportunities to optimize the Program Management team's processes and workflows.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Summary: Senior Program Manager DnA

The Senior Program Manager is responsible for managing multiple projects and tasks throughout the development lifecycle within PennDnA's portfolio. This role is essential for coordinating activities to achieve strategic objectives, stakeholder needs, and effective delivery. The Senior Program Manager develops the portfolio roadmap, sets goals, and prioritizes the backlog. They clarify business value and acceptance criteria for both stakeholders and development teams. The Senior Program Manager must manage customer requirements and have a high commitment to detail. In this role, there will be a high level of accountability and visibility within the organization. Strong leadership and conflict resolution skills are necessary. This role must consult with stakeholders, offering expertise in data analysis and providing data-driven strategic recommendations.

Responsibilities:

• Portfolio Management: Prioritizes and refines the PennDnA portfolio backlog in alignment with organizational and stakeholder goals Develops and maintains a clear portfolio roadmap for ongoing and future features and enhancements Continually orders backlog items based on feedback, market changes, and stakeholder. Collaborates with the development team to ensure delivery of the highest value features
• Stakeholder Collaboration: Serves as the main liaison between stakeholders and the development team, ensuring clear communication. Engages with stakeholders to clearly define and refine user stories and requirements, identifying acceptance criteria Understands and anticipate stakeholder needs and expectations Incorporates feedback from stakeholders Communicates updates back to stakeholders
• Development Collaboration: Works closely with PennDnA teams to ensure alignment on portfolio goals and requirements Communicates the scope and value behind each user story Facilitates discussions, decision-making, and conflict resolution
• Collaborates with the development team to identify and address potential risks and remove impediments Coordinates testing and validation efforts Ensures consistent delivery of valuable increments
• Project Execution: Aligns objectives, timelines, and resources to achieve desired outcomes Proactively assess and address problems. If needed, recommends interventions to leaders Continually inspects development progress, seeking feedback from stakeholders and end-users Provides regular updates to senior management on portfolio progress, impediments, and risks
• Team Culture: Fosters a culture rooted in collaboration, continuous learning, and customer-centricity Demonstrates Agile values and principles in all interactions Mentors and guides team members in Agile practices, continuously seeking opportunities for improvement and growth.

Education or Equivalent Experience: Associate Program Manager DnA

• Bachelor of Arts or Science (Required)
• OR 2+ years Project Managment or related experience
• 1+ years Agile experience (preferred)

Education or Equivalent Experience: Program Manager DnA

• Bachelor of Arts or Science (Required)
• And 3+ years Product Owner, project management, program manager or other experience leading projects/initiatives
• 1+ years Agile experience (preferred)
• 1+ years Healthcare experience (preferred)

Education or Equivalent Experience: Senior Program Manager PennDnA

• Bachelor of Arts or Science (Required)
• 5+ years Product Owner, project management, program manager or other experience leading projects/initiatives (Required)
• 3+ years Agile experience (Required)
• 3+ years Healthcare experience (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.