Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Experience with Groovy/Java/Python/SIL
Job Details
Jira Administrator/ hybrid/Max rate: $45/hr on C2C
Austin Texas
Duration: Long term
Role
The Jira System Administrator will be part of the IT Operations team, based out of Austin, TX. This role is hybrid (3 days a week onsite) .The primary task of this position will be to support, maintain and improve our Jira Service Desk platform. JSM is used by our entire organization and is the primary way to contact IT support.
Responsibilities
- Provide day-to-day operations support, coaching and training for Jira Service Management
- Responsible for all administration, maintenance, updates, and enhancements of JSM
- Identify opportunities and create workflow automation for IT teams that provide measurable increases in efficiency
- Migrate incidents, requests, Asset Management, and other workflows from multiple existing tools to Jira
- Create Jira projects, queries, dashboards and reports as needed
- Onboard new teams into JSM
- Troubleshoot, remediate, and resolve JSM issues
- Develop interfaces between external tooling and Jira/Confluence infrastructure
- Maintain detailed documentation of JSM configuration, policies, procedures, and troubleshooting guide
Requirements:
- 3 to 5 years experience as a Jira Administrator / Developer
- CS/CSE bachelor s degree or equivalent combination of training and experience
- Knowledge and experience in implementing plug-ins
- Experience with Groovy/Java/Python/SIL
- Knowledge and experience in managing Confluence
- Strong passion for automation
- Experience with APIs and tool integration
- Security, compliance, and service-oriented mindset
- Exceptionally well organized with strong time management skills
- Experience administering and managing JIRA Data Center
- Extensive knowledge of MySQL
Kiran Kumar
Key Business Solutions, Inc.
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