CRM Administrator

  • Atlanta, GA
  • Posted 12 hours ago | Updated 12 hours ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

Data Management
Communication
Customer Relationship Management (CRM)
Data Integrity
Database
Cascading Style Sheets
Issue Resolution
JavaScript
Management
Microsoft Excel

Job Details

We are looking for CRM Administrator for our client in Atlanta, GA
Job Title: CRM Administrator
Job Location: Atlanta, GA
Job Type: Contract
Job Description:
  • Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
  • Assist in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
  • Collaborate with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements, and system customizations that meet business needs.
  • Ensure solutions are usable, scalable, and easy to maintain.
  • Assist technical leads and work with CRM team members, developers, database administrators, and systems administrators to ensure system availability.
  • Perform regular testing of business continuity plans.
  • Manage data integrity, including imports, migrations, integrations, and data cleanup.
  • Provide application administration, troubleshooting, and support for IT projects, applications, and systems.
  • Handle code migration, change control, application security, performance, and availability.
  • Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
  • Coordinate project timelines, deliverables, and resources across multiple teams.
  • Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
  • Schedule project meetings to ensure timely updates and issue resolution.
Requirement/Must Have:
  • Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, and Intelligent Advisor.
  • Strong proficiency with HTML, CSS, and JavaScript.
  • Effective written and verbal communication skills.
  • Strong interpersonal, analytical, and organizational skills.
  • Familiarity with project management software such as Jira, Trello, Confluence, or Asana.
  • Advanced knowledge of Microsoft Excel, Microsoft Word, and PowerPoint.
Experience:
  • Two to three years of related experience in CRM administration.
  • One to two years of experience in project coordination or project management.
Responsibilities:
  • Configure and maintain CRM settings and components.
  • Manage testing, verification, and code releases.
  • Collaborate on operational improvements and enhancements.
  • Ensure system availability and perform business continuity testing.
  • Manage data integrity and provide troubleshooting support.
  • Develop Intelligent Advisor interviews.
  • Coordinate timelines and maintain project documentation.
Should Have:
  • Prior public sector experience.
Skills:
  • CRM administration expertise.
  • HTML, CSS, and JavaScript proficiency.
  • Strong communication and analytical skills.
  • Project management tool familiarity.
  • Advanced Microsoft Office skills.
Qualification And Education:
  • Minimum two to three years of CRM administration experience.
  • One to two years of project coordination or project management experience.
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