Overview
On Site
USD 33.00 - 40.00 per hour
Full Time
Skills
IT Operations
Communication
Teamwork
Expect
Tier 1
Service Level
Tier 3
Management
Multi-factor Authentication
Real-time
Computer Hardware
Computer Networking
Technical Support
Help Desk
Collaboration
Organizational Skills
Documentation
Laptop
SaaS
Slack
OS X
Microsoft Windows
Finance
Financial Technology
Job Details
Description
About the Role Join Chime's IT Support team where your main responsibility will be to assist and support our greater Chime organization with daily technical operations. In this role, you'll often be one of our go-to people for in-person IT support, providing hands-on assistance in our San Francisco HQ. Your presence in the office will be essential for helping colleagues troubleshoot issues quickly and ensuring a smooth technology experience throughout the day. You'll work side-by-side with other IT professionals in a collaborative, supportive environment that encourages open communication and teamwork. Whether it's answering questions, resolving technical challenges, or servicing Chime at our support desk, you'll play a crucial role in maintaining a positive and efficient workplace for everyone. In this role, you can expect to Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary. Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any IT-related issues. Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance. Manage user access requests and perform password resets promptly, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security. Provide immediate, real-time troubleshooting for various issues, including hardware, software, and networking problems. Assist with on-site system configurations or reconfigurations as necessary. Maintain an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way. Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for recurring issues, organizing all IT documentation clearly for different user roles. To thrive in this role, you have Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom. Experience with macOS and Windows devices Proven excellence in the ability to present technical information clearly and concisely to various audiences A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime-a financial technology company, not a bank*-on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust-so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall-our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't-who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Skills
jamf, okta, g-suite, google workspace, mac, slack, zoom, intune, Help desk, Technical support, Troubleshooting, Customer service
Top Skills Details
jamf,okta,g-suite,google workspace,mac,slack,zoom,intune,Help desk,Technical support,Troubleshooting,Customer service
Additional Skills & Qualifications
All above
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $33.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Aug 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About the Role Join Chime's IT Support team where your main responsibility will be to assist and support our greater Chime organization with daily technical operations. In this role, you'll often be one of our go-to people for in-person IT support, providing hands-on assistance in our San Francisco HQ. Your presence in the office will be essential for helping colleagues troubleshoot issues quickly and ensuring a smooth technology experience throughout the day. You'll work side-by-side with other IT professionals in a collaborative, supportive environment that encourages open communication and teamwork. Whether it's answering questions, resolving technical challenges, or servicing Chime at our support desk, you'll play a crucial role in maintaining a positive and efficient workplace for everyone. In this role, you can expect to Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary. Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any IT-related issues. Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance. Manage user access requests and perform password resets promptly, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security. Provide immediate, real-time troubleshooting for various issues, including hardware, software, and networking problems. Assist with on-site system configurations or reconfigurations as necessary. Maintain an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way. Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for recurring issues, organizing all IT documentation clearly for different user roles. To thrive in this role, you have Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom. Experience with macOS and Windows devices Proven excellence in the ability to present technical information clearly and concisely to various audiences A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime-a financial technology company, not a bank*-on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust-so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall-our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't-who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Skills
jamf, okta, g-suite, google workspace, mac, slack, zoom, intune, Help desk, Technical support, Troubleshooting, Customer service
Top Skills Details
jamf,okta,g-suite,google workspace,mac,slack,zoom,intune,Help desk,Technical support,Troubleshooting,Customer service
Additional Skills & Qualifications
All above
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $33.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Aug 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.