Overview
Remote
Depends on Experience
Part Time
Skills
Attention To Detail
Backend Testing
Communication
Data Integration
Documentation
Help Desk
Issue Resolution
Management
Microsoft Excel
Organizational Skills
Prism
Regulatory Compliance
Service Desk
Technical Support
Workflow
Job Details
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
We are looking for a Data and Applications Assistant - Remote - Providence, RI
Request you to make sure your updated Resume highlights all the below-mentioned required Skills & Experience.
Job Title: Data and Applications Assistant - Junior
Location: Remote - Providence, RI For the first 30 days, this position will be in the office for hands-on training. Following the training period, the position will be remote
Type: Part Time (15 hrs. per week)
Job description
This role focuses on providing technical support for the Prism application, with an emphasis on troubleshooting user-submitted issues, managing service desk tickets via Zoho, and ensuring workflow processes function smoothly. The ideal candidate will serve as a critical link between applicants, the certification team, and the Prism technical team, resolving front-end and back-end issues related to certifications, annual updates, and contract compliance.
Key Responsibilities:
Serve as the primary liaison between applicants and the PRiSM service desk for technical support issues
Submit, track, and manage help desk tickets using Zoho for issues related to workflows, uploads, and system errors
Troubleshoot front-end application issues for vendors, including document upload failures and workflow disruptions
Assist users with navigation and issue resolution within the PRiSM platform
Escalate recurring or complex system issues to the appropriate technical teams
Conduct back-end testing to ensure contract compliance and accurate system functionality
Support annual updates and certification processes by identifying and resolving system-related barriers
Monitor communication logs and troubleshoot issues in conversation tracking features
Prepare and distribute recurring reports (weekly, monthly, quarterly) on system issues and resolutions
Maintain documentation of common technical issues and solutions to support ongoing system improvements
Data integration using Access and Excel
Required proficiencies:
- Excel
- Access
- MS Teams
Required Skills:
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.