Director, Enterprise Monitoring local in Chicago

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Translate middle and senior management strategic directives into workable technical directives
• Monitor project status and take remedial action on projects behind schedule and/or over budget
• Ensure systems designs are reflective of our regulatory and compliance goals and support them in an efficient manner
• Provide mentoring to more junior members of the team
• Allocate resources to resolve complex support issues in non-production and production environments.
• Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them
• Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data
• Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring
• Ensure consistent and robust tool installations using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems
• Perform other duties as assigned

Supervisory Responsibilities:

• Supervise all direct reports and provide overall direction to the team
• Mentor managers and staff in their career growth and career plans
• Oversee performance improvement plans for team members that require improvement to meet expectations
• Produce regular reporting via metrics, presentations, or other approaches to keep management apprised of technology status
• Generate technology roadmaps and reasonable milestones to deliver it

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Demonstrated experience and expertise in Enterprise cloud monitoring solutions, preferably in financial markets. Experience in Splunk, ELK, AppDynamics, ITRS, OTEL or similar is a requirement.
• Excellent problem solving skills.
• Excellent written and oral communication skills.
• Proven ability to lead and motivate colleagues
• Demonstrate strong confidence in abilities and knowledge.
• Ability to work well in crisis situations.

Technical Skills:

• Expert understanding of:
• Systems administration and change management practices
• Enterprise monitoring and reporting tools
• Experience scripting and/or coding against APIs
• In-depth knowledge of common used management and monitoring tech
• Internet / Web based technologies
• ITLT Best Practices
• Experience with tech used to support microservices
• Network technologies
• AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs
• Monitoring and reporting using SNMP
• CI/CD tools such as Artifactory, Jenkins, and GIT
• Cloud native applications, including Terraform experience
• Technologies used to support microservices
• Encryption technologies (SSL/TLS, PKI Infrastructure management)
• Security controls as applied to software technologies

Education and/or Experience:

• Bachelor's degree in a related area
• 7-10 years of related experience
• Minimum 7 years experience working in a distributed multi-platform environment.
• Minimum 3 years experience working with cloud native applications
• Minimum 3 years experience managing technical projects

Certificates or Licenses:

• Cloud certification in AWS is a plus