Overview
Remote
$100
Contract - Independent
Contract - W2
Job Details
Onboarding Engineer (MSP) | 448051
DETAILS
Location: 100% Remote
Position Type: 6M C2H
Hourly / Salary: to $200K
JOB SUMMARY
Vaco Technology is seeking an Onboarding Engineer for a 6M C2H opportunity that is 100% remote-based. The Onboarding Engineer will be part of the Managed Services Team that is customer-focused through effective communication. The Onboarding Engineer with configure the infrastructure in the client environments to be added into monitoring, including Network, Server, Storage, Backups, Data Protection, Hyperconverged, ESXi, etc. The Onboarding Engineer will communicate the status of the onboarding projects, create client technical documentation, and ensure the client infrastructure is healthy, stable, documented, and configured with accepted best practices. Additionally, the Onboarding Engineer will serve as the SME and as an escalation point on complex monitoring issues encountered on the Managed Services Team.
About the Project: This Onboarding Engineer is a new addition to a growing team of 3 responsible for managing a high volume of customer onboardings. The company operates as an MSP, requiring the Onboarding Engineer to have strong client-facing experience and excellent communication skills. The Onboarding Engineer will work closely with a non-technical Project Manager to support the implementation and onboarding of customer technologies. In this role, the Engineer will be expected to clearly articulate the rationale behind selected tools and technologies, respond directly to client inquiries, and ensure a smooth and informed onboarding experience. This role offers significant career growth opportunities, including the opportunity to transition into either the Platform Engineering Team, focusing on more technical, in-depth infrastructure projects, or the Observability Strategy Team, both of which are actively integrating AI solutions in partnership with NVIDIA. These paths provide an opportunity to expand into advanced AI and platform technologies. The ideal Onboarding Engineer will bring senior-level engineering experience, particularly with Elastic, and be able to make an immediate impact by quickly executing tasks with minimal ramp-up time.
JOB REQUIREMENTS
DETAILS
Location: 100% Remote
Position Type: 6M C2H
Hourly / Salary: to $200K
JOB SUMMARY
Vaco Technology is seeking an Onboarding Engineer for a 6M C2H opportunity that is 100% remote-based. The Onboarding Engineer will be part of the Managed Services Team that is customer-focused through effective communication. The Onboarding Engineer with configure the infrastructure in the client environments to be added into monitoring, including Network, Server, Storage, Backups, Data Protection, Hyperconverged, ESXi, etc. The Onboarding Engineer will communicate the status of the onboarding projects, create client technical documentation, and ensure the client infrastructure is healthy, stable, documented, and configured with accepted best practices. Additionally, the Onboarding Engineer will serve as the SME and as an escalation point on complex monitoring issues encountered on the Managed Services Team.
About the Project: This Onboarding Engineer is a new addition to a growing team of 3 responsible for managing a high volume of customer onboardings. The company operates as an MSP, requiring the Onboarding Engineer to have strong client-facing experience and excellent communication skills. The Onboarding Engineer will work closely with a non-technical Project Manager to support the implementation and onboarding of customer technologies. In this role, the Engineer will be expected to clearly articulate the rationale behind selected tools and technologies, respond directly to client inquiries, and ensure a smooth and informed onboarding experience. This role offers significant career growth opportunities, including the opportunity to transition into either the Platform Engineering Team, focusing on more technical, in-depth infrastructure projects, or the Observability Strategy Team, both of which are actively integrating AI solutions in partnership with NVIDIA. These paths provide an opportunity to expand into advanced AI and platform technologies. The ideal Onboarding Engineer will bring senior-level engineering experience, particularly with Elastic, and be able to make an immediate impact by quickly executing tasks with minimal ramp-up time.
JOB REQUIREMENTS
- Onboarding Engineer MSP / Managed Services Industry | Direct-Interface with End-Client
- Supporting Windows / Linux (OS Troubleshooting / Configuration) / Active Directory / DHCP / DNS / Certificates
- Performance Monitoring Tools Elastic (Data Analysis / Visualization) / ElastiFlow (Network Observability)
- ServiceNow / ITSM ITOM (IT Operations Management) / MID Server (Management / Instrumentation / Discovery Server) (STRONGLY preferred)
- Cybersecurity / BeyondTrust PAM / Privileged Remote Access Solutions
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.