Overview
On Site
HybridReston, VA, USA
Depends on Experience
Accepts corp to corp applications
Contract - W2
50% Travel
Able to Provide Sponsorship
Skills
CS IS
IT
Inventory Management(Asset Management Operations)
WS1
Windows
Apple imaging
MacOS
TCP/IP
DNS
DHCP
VPN
firewalls
SQL
MySQL
Oracle
Python
PowerShell
Job Details
Job title: Desktop Support Engineer
Location: Reston, VA
Job description:
Description:
Overview:
We are seeking a highly professional, polished, and customer-focused Desktop Support Engineer to join our dynamic team. This role requires a well-groomed individual with excellent interpersonal skills who can represent the IT function with confidence and courtesy in high visibility environment.
Responsibilities:
* Provide support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android)
* Troubleshoot and resolve issues related to hardware, software, network connectivity, and operating systems,
* Setup and configure new workstations, imaging, deployment, and software installations.
* Handle escalations for complex issues, diagnose, troubleshoot, and resolve technical problems.
* Own and resolve critical incidents, providing prompt responses and effective solutions with timely communication.
* Escalate cases to engineering teams as needed and manage these escalations until resolved.
* Document root-cause analyses, technical solutions, troubleshooting steps, and team processes; review existing documentation for gaps and outdated information.
* Monitor engineering escalations for trends, usability issues, bugs, performance issues, training quality problems, and knowledge gaps, report findings to leadership.
* Analyze tickets and environments for potential technical issues/trends and give proactive recommendations to improve system performance and stability.
* Seek and propose process improvements to increase support team efficiency and enhance customer experience.
Qualifications:
* 5+ years in a technical role or bachelor's in CS IS or IT with 4+ years in service roles.
* 2+ years in a senior escalation role.
* Strong communication skills, clear technical explanations to diverse audiences.
* Experience with Inventory Management(Asset Management Operations)
* Experience with WS1, Windows and Apple imaging.
* Excellent problem-solving under pressure.
* Customer service experience, conflict de-escalation, effective client advice.
* Leadership skills that fosters teamwork.
* Multitasking in fast-paced environments, quick issue resolution.
* Advanced knowledge of Windows and MacOS.
* Strong understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).
* Familiar with database (SQL, MySQL, PostgreSQL, Oracle) and scripting knowledge (Python, Bash, PowerShell).
Overview:
We are seeking a highly professional, polished, and customer-focused Desktop Support Engineer to join our dynamic team. This role requires a well-groomed individual with excellent interpersonal skills who can represent the IT function with confidence and courtesy in high visibility environment.
Responsibilities:
* Provide support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android)
* Troubleshoot and resolve issues related to hardware, software, network connectivity, and operating systems,
* Setup and configure new workstations, imaging, deployment, and software installations.
* Handle escalations for complex issues, diagnose, troubleshoot, and resolve technical problems.
* Own and resolve critical incidents, providing prompt responses and effective solutions with timely communication.
* Escalate cases to engineering teams as needed and manage these escalations until resolved.
* Document root-cause analyses, technical solutions, troubleshooting steps, and team processes; review existing documentation for gaps and outdated information.
* Monitor engineering escalations for trends, usability issues, bugs, performance issues, training quality problems, and knowledge gaps, report findings to leadership.
* Analyze tickets and environments for potential technical issues/trends and give proactive recommendations to improve system performance and stability.
* Seek and propose process improvements to increase support team efficiency and enhance customer experience.
Qualifications:
* 5+ years in a technical role or bachelor's in CS IS or IT with 4+ years in service roles.
* 2+ years in a senior escalation role.
* Strong communication skills, clear technical explanations to diverse audiences.
* Experience with Inventory Management(Asset Management Operations)
* Experience with WS1, Windows and Apple imaging.
* Excellent problem-solving under pressure.
* Customer service experience, conflict de-escalation, effective client advice.
* Leadership skills that fosters teamwork.
* Multitasking in fast-paced environments, quick issue resolution.
* Advanced knowledge of Windows and MacOS.
* Strong understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).
* Familiar with database (SQL, MySQL, PostgreSQL, Oracle) and scripting knowledge (Python, Bash, PowerShell).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.