Overview
On Site
Depends on Experience
Contract - W2
Skills
core support
Active Directory
PowerShell
MS Office
Help Desk
Laptop
ServiceNow
Service Now
Technical Support
Solaris
Root Cause Analysis
Mobile Devices
Microsoft Office
Job Details
Job Details
General Support Analyst III
Location: Chicago IL
Duration: 1 Year
Details:
- Project Name: core support
- What is the length of the assignment? On going
- Will there be possibilities to extend -if less than 1 yr assignment? Yes
Top 5 skill sets required for this role:
- Active Directory
- PowerShell
- MS Office
- Exchange
- Good Verbal and Written Skills and Professional work ethic at all times.
- Work Schedule: Hybrid - We highly recommend that during training and on going throughout the year that the candidate be available to work onsite with the team up to 50% of the time. Currently contractors are remote. BUT may change from remote to 50% or 100% in the future. If remote, are you open to anywhere or must be local to certain United work location? Chicago or Houston based if at all possible.
Nice to have skills or certifications:
- Service Now experience a +
- Take direction and ask questions
- Looking for person with experience working in a ticketing environment with troubleshooting skills..
- Position is working at a desk using Service Now. Not interested in a person that wants to build or set-up systems in a data center?
Interview Process:
- How many rounds: 1 to 2
- Candidates will be asked to respond to a variety of standard questions and scenarios from their work experience. They will be asked about their level of skills as well.
Job Description Details
- We work with Audit and Compliance on various projects as well as many different teams throughout the year.
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
- They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLAs.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- Provide exceptional customer service in person, via phone and email as necessary.
- Resolve help desk issues including troubleshooting hardware and software issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.