Overview
Skills
Job Details
Job Description
Role and Responsibilities
Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides onsite technical support to clients and provide field engineering services to clients
Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Proactively identifies opportunities for work optimization including opportunities for automation of work
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
May work on implementing and delivering Disaster Recovery functions and tests
Installation , Troubleshooting and configuration of Windows/Linux based operating systems & Patch management.
Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 , Taking Regular data & mail backup of MS outlook (PST files).
Managing data backup and recovery.
Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain. Exposure in Active Directory user creation & deletion
AD Domain controller migration 2008 to 2019.
Managing Active Directory and Group Policies.
Active Directory implementation and Administration.
Active Directory Backup and Restoration.
Experienced in DCPROMO process and configuring OU structure, Global Catalog server, directory services.
DNS administrations and troubleshooting skill
Working on Active Directory replication, GPOs and FSMO roles.
Creating new group policies as per the Customer request,
User Management including Adding, Deleting, Modifying, Assigning Rights to the User accounts.
NTFS security, disk quota management.
ADFS administration and management
DFS management and troubleshooting skill
Provide systematic RCA and problem management for P1 and reoccurring issues
PowerShell knowledge at intermediate/advance level
PS Automation skill and any hands-on experience on real time project.
ADFS knowledge
Develop and maintain scripted and automated tools for management of the Windows physical and virtual environments.
The ability to perform deep dive analysis of issues and be able to quickly resolve complex problems.
Experience defining and executing Disaster Recovery and Business Contingency Plans.
Must be independent, organized, self-motivated, responsible, and able to complete tasks with little or no supervision.
Knows ITIL concepts and can apply them effectively.
VMWare:
Work experience on VMware ESXi 5.X, 6.X & 7.0 environment.
Installation & Configuration of VMware ESXi host & vCenter.
Virtualization project SOW preparation. Execution of project.
Find RCA & solution for repeated & escalated issues.
Managing and troubleshooting HA and DRS environment.
Managing and troubleshooting on VMware vMotion, Storage vMotion, High Availability, DRS
Deploy virtual machines, use clones, snapshots, templates
Managing and troubleshooting standard switch & distributed virtual switch.
Managing Virtual Machine Snapshots
Troubleshooting with the help of VMware Logs & vCenter logs
Troubleshooting on VMware performance issue with commands
Troubleshooting experience on vCenter performance counter
Hyper-V:
Excellent knowledge of Hyper-V and System center
Installation and Configuring Virtual Machines for Server Consolidation and HA
Managing and troubleshooting Hyper V cluster issues.
Managing and troubleshooting on Hyper-V Replication
Create VM s, V-disk s and install guest OS
Configure and Manage Virtual Networks
Managing Virtual Machine Snapshots
Troubleshooting complex Hyper-V production issues
Knowledge of System Center 2012,2016,2019 and System Center Virtual Machine Manager
Configuring and managing virtualization hosts, networking, and storage resources.
Maintain and manage Windows Server 2003/2008/2008 R2/2012/2012 R2/2016/2019 infrastructure including high-availability Microsoft Hyper-V.
Maintain and manage SAN hardware and storage.
Experience automating tasks with scripting and programming languages such as PowerShell
Ability to design robust processes for complex problems
Azure:
Knowledge and work experience on below Azure infrastructure technology
Qualifications and Education Requirements
Bachelor s degree in related field or equivalent work experience.
Certifications relevant to the services provided (certifications carry additional weightage on a candidate s qualification for the role)
MCITP
MCSA
ITIL Foundation
Cloud Certification if any
Preferred Skills
Knowledge of Banking, Travel and Healthcare industries, their regulations and laws
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
Hands on IT experience with Windows Server, Exchange Server, Active Directory, IIS, Microsoft Exchange, SQL Server, Certificate Authority and more.
Ability to Script
Working knowledge and understanding of Mimecast Email Security.
Working knowledge and understanding Microsoft Identity Manager.
Acts as the main interface between IT, project stakeholders, and end users
Provides technical support and guidance to various stakeholders, including business executives, IT admins, and end users in implementing messaging-based business processes-Answers end user questions relating to Exchange Server, specifically supporting the implementation of new deployments, migration strategies and troubleshooting problems that may occur in the deployment.