Digital Customer Marketing Specialist

Our client is seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.

What You'll Do:

• Help execute two key customer programs survey program, and peer review program.
• Collaborate with cross functional team members to execute the projects, publish, edit content and activate the content
• Work with, sales, customer success and marketing teams to drive reviews through various campaigns

Key Responsibilities

• Content Upload & Management
• Upload and tag customer quotes, testimonials, and case study content into advocacy platforms
• Maintain internal folders and content libraries with accurate, up-to-date user evidence assets
• Ensure stories are properly categorized by industry, product, persona, and region
• Program Support & Administration
• Assist with managing customer surveys and review campaigns
• Monitor content submissions and help track customer approvals and legal clearances
• Help maintain calendars, trackers, and dashboards for ongoing programs
• Platform Operations
• Support day-to-day operations of advocacy platforms
• Generate reports on usage and performance of evidence content
• Troubleshoot basic issues and coordinate with vendor support as needed
• Cross-Functional Collaboration
• Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information
• Communicate with external vendors and agencies for content or creative needs

Help prepare internal updates or recaps on content status and delivery

What our client can offer:

• The opportunity to make a real impact by turning customer feedback into marketing success.
• A fast-paced and dynamic work environment where you can learn and grow.
• Be part of a team that is passionate about customer success.

Qualifications

• Degree or certification in marketing, communications, or a related field.
• Highly organized with strong attention to detail
• Comfortable with content management tools, spreadsheets, and digital platforms
• Experience with (or willingness to learn) TechValidate and/or User Evidence
• Excellent project management and organizational skills.
• Strong communication (English) and interpersonal skills.
• Ability to work independently and as part of a team.
• A can-do and problem-solving attitude

If you are a creative, data-driven marketer who thrives on turning customer feedback into marketing gold, we encourage you to apply!