Mgmt Consulting - Managing Mgmt Consultant

Overview

On Site
$81.66 - $81.66 hr
Contract - W2
Contract - Independent
Contract - 4+ mo(s)

Skills

SERVICENOW
OCM
ORGANIZATIONAL CHANGE MANAGEMENT
ITSM
IT SERVICE MANAGEMENT
ITOM
IT OPERATIONS MANAGEMENT

Job Details

ServiceNow OCM Specialist
Remote Position

Overview:

Following the rapid expansion of new-name clients into the SaaS ServiceNow practice, we are seeking a ServiceNow Organizational Change Management (OCM) Specialist with a strong consulting background and a proven track record in successful ServiceNow engagements. This role is critical to driving change adoption, stakeholder engagement, and process transformation across client environments.

Key Responsibilities:

  • Lead OCM activities across ServiceNow implementation projects

  • Own end-to-end deliverables such as change impact assessments and communications planning

  • Coordinate with training teams, conduct user engagement surveys, and manage stakeholder interviews

  • Identify and mitigate risks to successful change adoption

  • Collaborate with PMO and technical teams on change-related issues and impacts

  • Develop and execute consistent communication and change strategies aligned with project workstreams and talent strategies

  • Facilitate workshops and training sessions to support process understanding and user adoption

  • Translate business needs into functional ServiceNow requirements (ITSM, ITOM, HR workflows)

  • Monitor post-implementation performance to drive continuous improvement

  • Act as a liaison between technical and business teams

Required Skills & Qualifications:

  • Bachelor s degree (required)

  • Minimum 5 years of OCM experience, with at least 4 years in business process consulting or analysis

  • Experience in ServiceNow implementations, especially in ITSM & ITOM modules

  • Strong stakeholder management and communication skills

  • Excellent analytical, problem-solving, and consulting abilities

Preferred Skills & Certifications:

  • OCM experience in ServiceNow projects

  • PROSCI Certification (Organizational Change Management)

  • ITIL v3 Certification

  • Strong knowledge of ServiceNow platform capabilities and process mapping

Top Skills:

  • ServiceNow Process Knowledge

  • Organizational Change Management (OCM)

  • ITSM & ITOM Implementation

  • Stakeholder Engagement & Consulting

  • Communication & Training Planning

  • Process Mapping


Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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