ServiceNow ITSM & ITOM Pro Architect

Overview

Hybrid
$70 - $90
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

7+ years total experience with 35+ years focused on ServiceNow architecture across ITSM and ITOM Pro.Proven delivery of at least two enterprise-scale ITOM Pro implementations (Event Management + Discovery and/or Service Mapping).Strong CMDB/CSDM expertise: class model design
identification/reconciliation
health KPIs.Hands-on with Flow Designer
IntegrationHub
scripting (Glide/APIs)
and ATF for regression.Solid grasp of platform security (roles/ACLs)
performance
and upgrade-safe design.Excellent facilitation
documentation (diagrams
ADRs)
and executive communication skills.

Job Details

Job Description -

ServiceNow ITSM & ITOM Pro Architect Bentonville, AR (Representation workable) Client Domain: logistics company
What We re Looking For:

7+ years total experience with 3 5+ years focused on ServiceNow architecture across ITSM and ITOM Pro.
Proven delivery of at least two enterprise-scale ITOM Pro implementations (Event Management + Discovery and/or Service Mapping).
Strong CMDB/CSDM expertise: class model design, identification/reconciliation, health KPIs.
Hands-on with Flow Designer, IntegrationHub, scripting (Glide/APIs), and ATF for regression.
Solid grasp of platform security (roles/ACLs), performance, and upgrade-safe design.
Excellent facilitation, documentation (diagrams, ADRs), and executive communication skills.

Nice to Have (Preferred)

Experience integrating with major observability platforms (e.g., Dynatrace, Datadog, Splunk, BigPanda), ITSM/ITOM ecosystem tools, and notification/on-call platforms.
Exposure to Service Operations Workspace/Operator Workspace, Service Level Management, Reporting/Performance Analytics.
Familiarity with source control pipelines for ServiceNow (e.g., Git-backed workflows) and environment promotion strategies.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS): ITSM and/or Discovery/Service Mapping
ServiceNow Certified Technical Architect (CTA) or Certified Application Developer (CAD) is a plus

What to Include with Your Application

Resume highlighting relevant ITSM + ITOM Pro implementations and your role.
One-page summary or slide with architecture examples (redacted diagrams welcome).
Certifications and links (Credly or vendor pages).

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