Desktop Support Technician

Onsite Desktop Support Techs needed ASAP for a 6+ month contract position in Atlanta, GA!

Work Hours: Monday through Friday 7am - 3:30pm

JOB DUTIES DESCRIPTION

• Diagnose, troubleshoot, and resolve production problems
• Ensures client organizations are maximizing the value of the technology platforms and that workflows are operating smoothly at all times
• Observes system functions to verify correct system operation and surface issues to Product and Engineering teams to improve the product
• Manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Environment is Windows 10 and Office 365
• Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up to ensure the issue on the ticket has been successfully resolved
• Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue, escalates appropriately
• Coordinates activities with help desk, network services, or other information systems groups
• Prepare various reports for management and auditing purposes. Provides updates, status, and completion information to manager
• Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.
• Perform other duties as assigned