Contact Center Engineer

  • Lansing, MI
  • Posted 16 hours ago | Updated 16 hours ago

Overview

On Site
$80 - $100
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Cisco Unified Contact Center Express
cucm
uccx

Job Details

Position: Contact Center Engineer

Location: Lansing, MI

Duration: 1 Year

Job Description:

Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource.

This resource will provide Level 2 and 3 technical support, training, and knowledge transfer to the Telephony Services staff. In addition, this resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).

Required Technology Skill Set:

  • Cisco Unified Contact Center Express (UCCX): 5+ years
  • Cisco Unified Communications Manager (CUCM): 5+ years
  • Cisco Unity Connection (CUC): 5+ years

Top Skills & Years of Experience:

  • Cisco Unified Contact Center Express (UCCX): 5+ years
  • Cisco Unified Communications Manager (CUCM): 5+ years
  • Cisco Unity Connections (CUC): 5+ years
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