Help Desk Analyst - Third Shift Opening

Work Schedule: Tuesday - Saturday, 12:00 AM - 8:30 AM

We are seeking a Help Desk I professional to join a 24x7x365 technical support center. This is a fully on-site, third-shift position based in Madison, WI. The ideal candidate will bring a strong focus on customer service, foundational IT troubleshooting abilities, and experience working in a call center or similar support environment.

In this role, you will deliver technical assistance to end users by identifying, researching, and resolving IT-related issues. Responsibilities include responding to support requests via phone, email, and in person, as well as documenting and tracking issues to ensure timely resolution. Candidates should be comfortable working within structured procedures and established support protocols.

Key Responsibilities:

• Provide first-level technical support to end users


• Troubleshoot and resolve basic IT issues


• Respond to support requests via phone, email, and in person


• Document, track, and monitor issues to ensure resolution


• Follow standard procedures and guidelines


• Maintain exceptional attendance and reliability

Required Qualifications:

• 6+ months of customer service experience


• 6+ months of basic IT troubleshooting experience


• 6+ months of call center experience

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future