Overview
On Site
50 - 60
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
100% Travel
Unable to Provide Sponsorship
Skills
IT Infrastructure Service Delivery Manager
ITIL
SLAs and budgets.
Job Details
Key Responsibilities
• Oversee end-to-end delivery of IT infrastructure services, including data centre management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc
Education:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment is preferred
Experience:
• 14+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role AND Good hand on Architectural Mindset to lead complex Cloud projects
• Proven track record of managing complex Technical IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, and Cloud virtualization.
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup
• Familiarity with monitoring and automation tools.
• Understanding of Capital Markets and prior work experience in this domain will be a significant advantage.
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