Genesys Cloud Contact Center Admin

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Genesys Cloud CX
Voice and Non-Voice
SMS
Email
Chat
Voice Bot
Genesys Cloud CX Architect
Genesys Framework
Integration
Genesys Cloud Reporting
Genesys Cloud APIs

Job Details

Job Title: Genesys Cloud Contact Centre Admin

Job Type: Contact

Location: Newark, NJ

Duration: Contract

Start Date: Immediate

About US At Vilwaa (, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things.

Position: Genesys Cloud Contact Center Admin

Location: Newark, NJ
Job Description:
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Cloud Reporting
Genesys Cloud APIs

Mandatory Skills: Genesys Cloud Contact Center Admin.

Experience: 3-5 Years .

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