Overview
On Site
Hybrid
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Release Management
Change Request Management
Dashboard
Workflow
Business Rules
UI
Servers
Performance Tuning
Technical Writing
User Guides
Testing
Collaboration
Change Management
IT Service Management
Configuration Management Database
Scripting
JavaScript
SOAP
API
Authentication
OAuth
Web Portals
Version Control
Git
Continuous Integration
Continuous Delivery
ServiceNow
Management
Conflict Resolution
Problem Solving
Communication
Job Details
Job Summary:
The position is responsible for analyzing existing change, configuration, and release management processes, identifying gaps, and leading the implementation of an improved vision for ServiceNow application. Therefore, the candidate must have extensive experience in ServiceNow.
Job Description and Role
- Identify gaps, inefficiencies, and improvement opportunities of ServiceNow implementation, assess the current use of ServiceNow, and identify opportunities to expand its use to improve workflows
- Design and develop custom applications, modules, and integrations within the ServiceNow platform.
- Customize and configure ServiceNow modules including ITSM (Incident, Problem, Change, Request), Knowledge, Service Catalog, CMDB, and others as required.
- Develop and maintain ServiceNow Dashboard, Portal, workflows, business rules, UI policies, client scripts, and scheduled jobs.
- Integrate ServiceNow with third-party systems using REST/SOAP APIs and MID servers.
- Collaborate with process owners, architects, and stakeholders to gather requirements and translate them into technical solutions.
- Ensure code quality, performance, and adherence to platform best practices.
- Assist in platform upgrades, patching, and performance tuning.
- Provide technical documentation, user guides, and support during testing and deployment.
- Troubleshoot and resolve issues related to configurations, scripts, and integrations.
- Collaborate with various stakeholders to understand existing configurations, change management processes, and other relevant aspects.
Qualifications:
- 8+ years of hands-on ServiceNow development experience.
- Strong understanding of core ServiceNow modules including ITSM, CMDB, and Service Catalog.
- Proficient in scripting using JavaScript, Glide API, and ServiceNow Studio.
- Experience with REST/SOAP API integrations and authentication mechanisms (OAuth, basic auth, etc.) is plus.
- Familiarity with ServiceNow Flow Designer, Portal, and Automation Engine.
- Experience with version control tools (e.g., Git) and CI/CD practices in ServiceNow.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong problem-solving and communication skills..
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.