Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
conference
video conferencing
Zoom
Webex
AV
Audio
Video
Excel
IT Support
AV Engineer
A/V Engineer
Audio Visual Engineer
Visual
Job Details
- Provide in-person and remote support for conference rooms, huddle spaces, and collaboration areas across the region.
- Troubleshoot and resolve hardware/software issues related to AV equipment, video conferencing platforms (Zoom, Teams, Webex), network connectivity, and room control systems.
- Conduct routine health checks and preventative maintenance to ensure system uptime and meeting readiness.
- Maintain accurate inventory and lifecycle records for all AV and collaboration-related hardware.
- Ensure devices and systems are compliant with corporate IT standards, including up-to-date firmware, security patches, and software versions.
- Support live and hybrid internal/external events, executive meetings, and town halls as technical lead when needed.
- Monitor and track the following operational metrics:
- System uptime and room readiness
- Incident volume and resolution times
- Room utilization trends and capacity planning
- Recurring issues and root cause analysis
- Generate and deliver regular reports and dashboards to regional and global IT leadership.
- Lead or participate in quarterly audits of all collaboration spaces to validate asset accuracy, technology standards, and performance benchmarks.
- Collaborate with global IT, AV engineering, and facilities teams on new deployments, refresh projects, and continuous improvements.
- Document room configurations, procedures, and knowledge articles for end-user and technician use.
- Proficiency in managing and troubleshooting AV equipment and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex, etc.).
- Familiarity with room scheduling systems, control interfaces (e.g., Crestron, Extron), and collaboration hardware (e.g., Logitech, Poly, Cisco).
- Basic networking knowledge (IP addressing, VLANs, Wi-Fi, PoE) and experience working with IT infrastructure teams.
- Strong analytical and reporting skills, with experience using tools like Excel, Power BI, or collaboration analytics platforms.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.