Overview
On Site
Contract - Independent
Contract - W2
Skills
Tier 1
Technical Support
Help desk
Operating systems
Computer networking
Microsoft Office
Hardware troubleshooting
Issue tracking
User Administration
Debugging
Client/server
Customer support
Online training
Banking
Creativity
IMPACT
ROOT
UPS
Productivity
Network
Computer hardware
WebEx
ServiceNow
VMware
Printers
Finance
Accounting
Marketing
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half with a rapidly expanding company in the Banking industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Des Moines, Iowa area and is a long-term contract / temporary opportunity.
How you will make an impact
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Requirements
- Basic Troubleshooting experience
- Adeptness in Network Troubleshooting
- Demonstrated knowledge of Troubleshoot Hardware
- Practical knowledge of Basic Network Troubleshooting
- Microsoft Office 365 experience desired
- Basic Troubleshooting experience highly preferred
- Background working with Hardware Troubleshooting
- Comprehension of WebEx
- ServiceNow Platform experience highly valued
- General familiarity with Troubleshoot Network
- VMware experience required
- Hardware Troubleshooting experience
- Earlier work involving Network Troubleshooting
- Previous experience working with Troubleshoot Network
- Strong familiarity with Basic Network Troubleshooting
- Good understanding of Troubleshoot Hardware
- IT support ticketing system experience desired
- Background in installing and configuring operating systems, networked and local printers, and business applications
- Working knowledge of user administration and bug fixing in a client server environment
- 2+ years of prior experience
- Comprehension of basic networking concepts
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half with a rapidly expanding company in the Banking industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Des Moines, Iowa area and is a long-term contract / temporary opportunity.
How you will make an impact
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Requirements
- Basic Troubleshooting experience
- Adeptness in Network Troubleshooting
- Demonstrated knowledge of Troubleshoot Hardware
- Practical knowledge of Basic Network Troubleshooting
- Microsoft Office 365 experience desired
- Basic Troubleshooting experience highly preferred
- Background working with Hardware Troubleshooting
- Comprehension of WebEx
- ServiceNow Platform experience highly valued
- General familiarity with Troubleshoot Network
- VMware experience required
- Hardware Troubleshooting experience
- Earlier work involving Network Troubleshooting
- Previous experience working with Troubleshoot Network
- Strong familiarity with Basic Network Troubleshooting
- Good understanding of Troubleshoot Hardware
- IT support ticketing system experience desired
- Background in installing and configuring operating systems, networked and local printers, and business applications
- Working knowledge of user administration and bug fixing in a client server environment
- 2+ years of prior experience
- Comprehension of basic networking concepts
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.