IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Servicenow
ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an experienced IT Support Analyst on an onsite 12+ months renewable contract role in Raleigh, NC.

Position: IT Support Analyst 

Job Description
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

Required/Desired Skills and Experience:

  • Unpack boxes and stage for i-tagging Required
  • Organizing PCs and parts in stock rooms Required
  • Work tasks & perform data updates in ServiceNow system Required
  • Process PCs & delivery for State Surplus Required
  • Perform updates in Asset Works system Required
  • Assist with PC pickups, deliveries, shipping Required
  • Assist with testing new PC models Required
  • Performing lifecycle replacements Required
  • Physical PC inventories Required
  • Provide PCs to customers Required
  • Image/Provision PCs Required
  • Use SharePoint for file management Required
  • Win 10, 11 knowledge preferred Required
  • Basic knowledge of Mac OS helpful Required
  • M365 knowledge preferred Required

 About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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