Overview
On Site
Full Time
Skills
Web Portals
Dashboard
SLA
Documentation
Durable Skills
Attention To Detail
Technical Support
Work Ethic
Operating Systems
Microsoft Windows
Microsoft
Microsoft Exchange
Microsoft Azure
Testing
Microsoft SCCM
Management
Active Directory
Group Policy
Scripting
Migration
ServiceNow
Project Management
Change Management
ITIL
Computer Science
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2084755
Job Description:
IT Support Technician - Windows 11 Deployment, Migration, Support
The IT Support Team is the first point of contact for our team members in need of IT services or support. The principal goal of the team is to provide excellent support by troubleshooting issues, fulfilling requests, and providing technical guidance at the first point of contact. This may involve direct interaction via in person, phone, or chat, responding to inquiries via email or the end user portal, or interacting with users through screen sharing and other virtual means.
We are seeking a skilled and experienced contractor for 6-month engagement on our Windows 11 deployment. The primary responsibility of this role is to support the deployment of Windows 11 on new devices and manage the upgrade from Windows 10 to Windows 11 on existing devices. The contractor will also provide post-migration support to end users, addressing any issues or questions that arise.
Your Day to Day?
Respond to incoming requests (e.g., emails, dashboard alerts, text, chat, phone, or in person) and accurately identify, diagnose, prioritize, resolve/escalate the tickets within established SLA standards.? Enter/update technical problems, causes, status, and solutions within the ITSM software.
Assist in the deployment of Windows 11 on new devices.
Manage the migration process from Windows 10 to Windows 11 on existing devices.
Provide technical support to end users during and after the migration process.
Troubleshoot and resolve any issues related to the deployment and migration.
Offer guidance and answer questions from end users regarding Windows 11 features and functionalities.
Collaborate with the tech support team to ensure a smooth transition and minimal disruption to end users.
Create and maintain documentation for standard Technical Support policies, procedures, and practices.? Develop how-to documentation, training material, and FAQs for Ardent Mills team members (end users).
Work effectively in a team environment to provide support to our end users with a positive customer service attitude.
Essential Skills and Experience
Experience providing excellent customer service
Highly self-motivated and directed with keen attention to detail
1+ years' experience in technical support
Be tech savvy and able to learn new technology quickly
Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times
Proven experience in deploying and migrating Windows operating systems, particularly Windows 10 and Windows 11.
Strong knowledge of Windows 11 features, settings, and troubleshooting techniques.
Familiarity with O365 and standard software suites.
Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)
Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar tools
Knowledge of SCCM or other endpoint management tools
Understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
Excellent interpersonal skills with both technical and non-technical personnel.?
Good to Have
Experience in large organizations with enterprise-level deployments and migrations.
Knowledge of scripting and automation tools to streamline the deployment and migration process.
Experience with ServiceNow or similar ITSM software
Experience with project management, change management, and basic ITIL principles
Bachelor's degree in computer science or a related field
Other Considerations
Conditions include working inside, occasionally working around machines with moving parts/objects, and occasionally lifting devices or boxes weighing up to 50 pounds.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
IT Support Technician - Windows 11 Deployment, Migration, Support
The IT Support Team is the first point of contact for our team members in need of IT services or support. The principal goal of the team is to provide excellent support by troubleshooting issues, fulfilling requests, and providing technical guidance at the first point of contact. This may involve direct interaction via in person, phone, or chat, responding to inquiries via email or the end user portal, or interacting with users through screen sharing and other virtual means.
We are seeking a skilled and experienced contractor for 6-month engagement on our Windows 11 deployment. The primary responsibility of this role is to support the deployment of Windows 11 on new devices and manage the upgrade from Windows 10 to Windows 11 on existing devices. The contractor will also provide post-migration support to end users, addressing any issues or questions that arise.
Your Day to Day?
Respond to incoming requests (e.g., emails, dashboard alerts, text, chat, phone, or in person) and accurately identify, diagnose, prioritize, resolve/escalate the tickets within established SLA standards.? Enter/update technical problems, causes, status, and solutions within the ITSM software.
Assist in the deployment of Windows 11 on new devices.
Manage the migration process from Windows 10 to Windows 11 on existing devices.
Provide technical support to end users during and after the migration process.
Troubleshoot and resolve any issues related to the deployment and migration.
Offer guidance and answer questions from end users regarding Windows 11 features and functionalities.
Collaborate with the tech support team to ensure a smooth transition and minimal disruption to end users.
Create and maintain documentation for standard Technical Support policies, procedures, and practices.? Develop how-to documentation, training material, and FAQs for Ardent Mills team members (end users).
Work effectively in a team environment to provide support to our end users with a positive customer service attitude.
Essential Skills and Experience
Experience providing excellent customer service
Highly self-motivated and directed with keen attention to detail
1+ years' experience in technical support
Be tech savvy and able to learn new technology quickly
Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times
Proven experience in deploying and migrating Windows operating systems, particularly Windows 10 and Windows 11.
Strong knowledge of Windows 11 features, settings, and troubleshooting techniques.
Familiarity with O365 and standard software suites.
Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)
Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar tools
Knowledge of SCCM or other endpoint management tools
Understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
Excellent interpersonal skills with both technical and non-technical personnel.?
Good to Have
Experience in large organizations with enterprise-level deployments and migrations.
Knowledge of scripting and automation tools to streamline the deployment and migration process.
Experience with ServiceNow or similar ITSM software
Experience with project management, change management, and basic ITIL principles
Bachelor's degree in computer science or a related field
Other Considerations
Conditions include working inside, occasionally working around machines with moving parts/objects, and occasionally lifting devices or boxes weighing up to 50 pounds.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.