Staff Software Engineer- Network Systems

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are currently seeking a Staff Software Engineer to join our Cloud Network Services team.

ServiceNow's infrastructure teams operate on the principle of doing things better and smarter than they were done before. To that end, automating network tasks and using tooling to monitor and manage the network is top priority.

The Network Services team is part of our Global Cloud Engineering organization. Global Cloud Engineering architects, builds and operates the network infrastructure that runs our SaaS platform. It is built on the principles of stability, security, ability to scale, high performance, and cost effectiveness.

You will be part of a team that defines and executes innovative ways to deploy, operate and monitor networking systems at scale. In addition to tools, software development and testing, your work will involve interacting with other members of the infrastructure organization, the ServiceNow development teams, and working with network hardware vendors on implementing new hardware and software features.

You should possess an understanding of networking protocols, combined with software tools development expertise. In addition, you should have experience designing, developing, and testing software for network automation and have a strong track record of success.

What you get to do in this role:

• Build, support, and enhance our Application Delivery Controller (ADC) load balancer
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Design and build automations and services to be utilized across multiple teams
• Understand complex network management requirements and design, develop, test, implement and sustain automated solutions
• Partner with the network engineers to define and gather requirements for tools, take existing processes or even redefine it with an external team and automate them
• Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
• Define and author network automation development techniques and standards
• Work with design teams, technical staff, and Hardware/Software groups from various network equipment vendors on new feature requests
• Assist with the automation of test to verify software functionality in a lab. Working knowledge of test frameworks such as JUnit or PyUnit would be a plus
• The candidate should have a working knowledge of networking including routing, switching, security, and load balancing as well as one or more scripting or compiled programming languages.
• A proven track record and experience in designing, developing, and testing software is a must.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ Years of software development experience
• Advanced programming or scripting skills and experience with a focus on Python/Golang/Linux shell
• Comfort in working in all phases of the SDLC and building CI/CD pipelines
• Working knowledge with Ansible
• Experience in software development and software release best practices
• Knowledge of MPLS, OSPF and BGP protocols a plus
• Previous network design and administration and working knowledge of Linux is a plus
• Working knowledge of Kubernetes, load balancing, and Envoy would be a plus
• Experience with ServiceNow scripting would be a plus
• Familiarity with virtualization and cloud infrastructure technologies is a plus
• Excellent analytical, strategic planning, written and oral communication skills
• Good team player, attention to detail and ability to work well with others
• Bachelor or Masters degree in CS/EE

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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