M365 Specialist

Overview

Hybrid
Depends on Experience
Full Time
No Travel Required

Skills

M365
SharePoint

Job Details

The M365 Specialist has the following responsibilities:

  • Implement and maintain M365 governance policy.
  • Administer and manage Microsoft 365 services, including SharePoint Online, Teams, OneDrive, and other related applications.
  • Create SharePoint and Teams sites.
  • Monitor system performance, availability, and security for M365 products.
  • Provide technical support and troubleshooting for M365-related issues.
  • Manage user accounts, licenses, and permissions.
  • Perform regular system audits and generate reports.
  • Stay updated with the latest M365 features and updates on all user products.
  • Develop and maintain documentation for M365 configurations and procedures.
  • Train and support end-users on M365 tools and best practices, particularly around new AI functionality in products such as with Microsoft copilot and Teams Premium.
  • Regularly work with vendors regarding M365 products and potential integrations.
  • Plan and facilitate various pilot programs with Microsoft products.
  • Provide expert consultation of M365 desktop products.
  • Research and update on other M365 related products, MS file share as an example.
  • Other activities to support use of M365 products within the organization.

Required Skills

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Proven experience as a Microsoft 365 Product Support Specialist or similar role.
  • Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
  • Strong knowledge of Microsoft 365 services and administration.
  • Familiarity with security and compliance standards (e.g., GDPR, HIPAA).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Knowledge of Microsoft s AI (Copilot) toolset.
  • Intune endpoint management including MDM, MAM, and application packaging.
  • Working knowledge of core Microsoft security tools included with ME3/5.

Additional Desired Preferences

  • ITIL knowledge or
  • Service now
  • Proven experience as a Microsoft 365 Administrator or similar role.

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