Overview
On Site
$60 - $70
Accepts corp to corp applications
Contract - W2
Contract - 24 Month(s)
No Travel Required
Skills
Genesys Cloud
Genesys Engage
GVP
GML
CCXML
IVR
Job Details
Job Title: IVR Chatbot Developer (Genesys focus)
Location: Newark, NJ - Onsite
Duration: 1 year+ Contract
- Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
- Thorough understanding of Genesys Framework and integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have strong knowledge of:
Genesys Flows, Data Actions, OAuth, Integration objects, Genesys integration with ancillary products, Genesys Cloud Reporting, and APIs.
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