Principal Software Engineering Manager

Dynamics 365 is Microsoft's suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable multi-channel contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.

D365 Contact Center is a robust application that leverages AI and extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Voice, Live Chat, and Social M essaging channels .

As a Principal Software Engineering Manager in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.

We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team on enabling end-to-end business scenarios using cutting-edge technologies and solving problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Responsibilities:

As the Principal Engineer ing M anager, you must be hands-on with design and code. Y ou will be responsible for designing and implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud-scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following:

• Build and maintain a high performing team by continuously coaching for higher impact and tuning team culture and processes.
• Lead and guide engineering teams in the full software development lifecycle, including design, implementation, testing, deployment, and maintenance
• Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team
• Pioneer the use state-of-the-art new technologies
• Leverage AI to improve engineering efficiency, build better features, and meet customer expectations
• Lead technical discussions and bring new ideas to the table
• Own quality, live site and devops for your code
• Lead code reviews to ensure all quality standards are met and by modeling best practices
• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
• Develop software that empowers customers to optimize their business processes
• Embody our culture and values

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Qualifications:

Required Qualifications:

• Bachelor's degree in computer science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

• 3+ years of direct people management experience

• 5+ years' experience developing real-time, high-availability, low-latency distributed systems and services at global scale

Other Requirements:

• Ability to meetMicrosoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• 8+ years professional software development with at least one of the followinglanguages:C#/C++/Java
• Experience working with LLMs and RAG
• Experience delivering Dynamics 365and/or Power Platformsolutions
• Excellent verbal, written, and cross-team collaboration skills
• Passion for improving software quality and engineering excellence
• A strong team player and collaborator, across time zones and diverse stakeholder groups
• Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud
• Experience in developing and debugging products and test code within REST and gRPC
• Strong focus on customers success, zero trust security and compliance
• Strong coding, debugging, and problem-solving skills

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until November 3, 2025.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.