AWS Connect Engineer

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 24 Month(s)

Skills

AWS Connect
IVR

Job Details

DIRECT CLIENT:

AWS Software Process Engineer

Location: Carson City, NV

Duration: 24+ months (extendable)

Rate: $W2/1099

100% REMOTE

Experience and Skills Required

  • Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field.
  • 3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform.
  • Experience with virtual network design, delivery and troubleshooting in AWS.
  • Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Salesforce.
  • Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat Experience with process flow documentation creation.
  • Strong interpersonal, verbal, and written communication skills.
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
  • Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar.
  • Experience with automated testing and quality monitoring tools that interface with Amazon Connect.
  • Familiarity with Amazon Connect, Salesforce, and Mulesoft,
  • Strong understanding of version control systems, build and deployment processes, and release automation tools.
  • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
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