Overview
On Site
$50+
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
Computer Hardware
Conflict Resolution
Enterprise Software
IT Operations
IT Service Management
Inventory
Issue Tracking
Laptop
Microsoft Windows
Migration
Operating Systems
Printers
Problem Solving
ServiceNow
Software Support
Technical Support
Job Details
Job Title: Endpoint Support Technician
Job Type: Full-Time Contract (Approx. 960 hours)
Location: Onsite in Sacramento, CA (some remote work may be possible)
Position Overview
We are seeking an experienced Endpoint Support Technician to provide IT operational support for a Windows 11 Lifecycle implementation and daily technical support activities. This role involves both hardware and software support, lifecycle replacement of computer systems, and user assistance in a networked enterprise environment.
Key Responsibilities
- Provide hands-on technical support for Windows 11 lifecycle deployments and upgrades
- Perform user data and software inventory services
- Conduct lifecycle replacement for desktops, laptops, and related devices
- Diagnose, troubleshoot, and resolve hardware and software issues
- Support conference room technology and meeting setups
- Complete assigned work orders in a ticketing system (ServiceNow or similar)
- Install, maintain, and configure hardware including printers, plotters, and peripherals
- Travel between local office locations as needed (using personal vehicle)
- Maintain accurate asset and inventory records for hardware and software
- Collaborate with IT team members to ensure smooth technology operations
Required Qualifications
- Minimum 2 years experience in desktop/laptop technical support in an enterprise environment
- Strong knowledge of Windows operating systems, particularly Windows 10 and 11
- Experience with OS lifecycle support projects (deployments, migrations, upgrades)
- Ability to work independently and within a team environment
- Physical ability to lift up to 50 lbs
- Valid driver s license and reliable transportation for local travel
- Strong problem-solving skills with the ability to diagnose and resolve issues efficiently
Preferred Qualifications
- CompTIA A+ or equivalent technical certification
- Experience supporting user profiles, hardware imaging, and enterprise software deployments
- Familiarity with ServiceNow or other IT service management systems
- Experience providing technical support for meetings and conference rooms
Work Environment & Schedule
- 40 hours per week, primarily onsite in Sacramento
- Standard business hours, with occasional flexibility for after-hours meeting support
- Some remote work may be available
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.