Operations Analyst I

Overview

On Site
$28 - $32 hr
Contract - Independent
Contract - W2
Contract - 6+ mo(s)

Skills

EVENT
LOGISTICS
OPERATIONS

Job Details

Payrate: $28.00 - $32.00/hr.

Summary:
The Onboarding Operations team is focused on seamlessly producing onboarding enablement events from end to end. We create high impact, exciting, and flawlessly executed experiences that inspire everyone they touch. We focus on how to standardize the way we organize, manage and produce events and programs including enrollment, invite and event management, materials and logistics and communications. Everyone at looks forward to attending an event or program produced by our team! The focus of this role is to standardize and centralize the end-to-end registration, enrollment, and attendance tracking processes. You will be a part of high-impact programs and experiences while streamlining manual processes and eliminating inefficiencies.

Responsibilities:
  • Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training dates,
  • organizing and monitoring logistics, and answering heavy flow of inquiries from internal employees through email and
  • Slack.
  • Assign and create all Enablement Events and assign courses to each cohort.
  • Manage all communications to virtual and remote employees within each individual hub using Marketing Cloud and Slack.
  • Manage all collateral and calendaring docs.
  • Assist in solving problems that are manual and inefficient by using other technology platforms.
  • Keep others appraised of and involved in work by communicating status of tasks to project leads and team members,
  • coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
  • Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities, executing
  • processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks, and delivering work
  • according to deadlines.
  • Assist team with daily operations, including setting up training space with materials for in-person or virtual classes, greeting
  • attendees, managing AV/tech issues, and providing concierge level of service to new hires.

Desired Skills/Experience:
  • Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
  • Experience with data entry, data scrubbing, formatting data to fit templates, vlookups, and pivot tables
  • Good presentation and verbal communication skills
  • Strong written communication and listening skills
  • Systematic approach to problem solving
  • Strong organizational and planning skills
  • Program/project management or coordination a plus
  • Ability to work independently under general direction
  • Ability to multi-task and open to taking on a variety of different types of tasks
  • Ability to lift to 40 lbs.
  • Strong curiosity to learn, understand, and apply new technologies and systematic approaches (leveraging technology stack with a particular focus on Reports and Dashboards)
  • Experience with the application including dashboards and reporting tools in a business or academic environment highly preferred
  • Highly organized and lightning-fast learner with ability to understand complex systems and processes across numerous programs that operate differently

Pay Transparency: The typical base pay for this role across the U.S. is: $28.00 - $32.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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