Overview
On Site
Hybrid
$40 hr
Full Time
Contract - W2
Contract - Independent
Skills
VOIP
AVAYA
CUCN
UNIFIED
Job Details
- Job Title: Enterprise Voice Engineer VOIP
- Location: Enterprise Voice Engineer VOIP (Remote With Travel to AZ)
- Job Type (Permanent/Contract): C2H
- Duration: 6+ Months
- Pay: $40/Hour on W2
IP office- server edition, must understand networking, day to day like add/changes Cisco Switches/Routers..
The Enterprise Voice Engineer is an Enterprise infrastructure support position within IT Services. He or she is a member of the IT Infrastructure team within IT Operations, is responsible for supporting implementation of enterprise telecommunications strategy, operational services, and day to day operations.
The candidate will support, design, and provide ongoing support of enterprise-wide telecommunications solutions including Call Center solutions. The ideal candidate will have experience in Unified Communications Technologies, IP Telephony, Communications Protocols and Networks, Cloud-based Unified Communications. With detailed experience with Contact Centers to be able to support the complete customer communications flow.
Primary Duties and Responsibilities:
- Support, install, test, maintain, and operate Avaya PBX, Contact Pro, RingCentral phones located at all sites
- Support end users at home and in the office
- Perform system administration functions on all PBX platforms (Avaya, Contact Pro, RingCentral, Digium)
- Work with internal network team on trouble shooting issues
- Support, install, test, maintain, and operate robust, scalable, telecommunication systems, links, and infrastructure within the company.
- Ensure current documentation on all telecommunication systems.
- Monitor and support overall telecommunications systems performance, identifying poor quality lines, circuit utilization, cost reduction initiatives and service improvement opportunities.
- Support the identification and management of problems occurring on components of the telecommunications infrastructure. Implement pro-active practices to prevent problems and outages.
- Develop an inventory of all telecommunications assets and support/ protect them. Implement, administer, and audit IT security to determine compliance with security practices.
- Develop strong relationships with business units by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
- Provide 24x7 enterprise-wide on-call support for voice.
Technical Requirements/Competencies:
- Knowledge of voice telecommunications and telephone systems including networking principles and voice communications over data networks (VoIP).
- A working knowledge of PBX/Call Manager and dial plans.
- Experience and knowledge of call center technologies and tools, including work call routing, call recording, IVR, reporting/analytics solutions, etc.
- System provisioning functions and translations for call flow design, client and agent skill builds.
- Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP, and H.323 protocol suites.
Other requirements:
- Participation in on-call
- Analytical Collects information to analyze a problem in order to determine the best technical solution.
- Problem Solving Able to troubleshoot problems of some complexity within a timely manner.
- Task Management Organizes tasks and communicates changes and progress to immediate supervisor. Prioritizes work activities and uses time efficiently to meet deadlines.
- Customer Service Responsive to identified production problems; Responds promptly and with a sense of purpose.
- Interpersonal Skills Communicates well with peers, management and the business community.
- Teamwork Performs as an active participant of the team and contributes to building a positive team spirit. Works collaboratively with other members of the IT Infrastructure team and other IT Services team members.< > - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically and upholds organizational values.
- Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
- Professionalism - Approaches others in a tactful manner and reacts well under pressure.
- Quality - Demonstrates accuracy and thoroughness, particularly in developing and executing test plans; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Quantity Maximizes productivity; completes work in timely manner; strives to increase productivity; takes the initiative to ask for additional tasks when assignments are complete.
- Dependability - Follows direction, responds to management direction; takes responsibility for own actions.
- Innovation - Meets challenges with resourcefulness and uses creativity when solving problems.
- Any administrative experience with AVAYA Aura Communications Manager, Avaya Enablement Services (AES)-, SIP, H.323, VoIP protocols, Avaya Communication Manager, Avaya Session Manager, Avaya Gateways G450, G430, SONUS Client, LYNC, or RingCentral VoIP systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.